Position Overview

Greet all guests with a smile. Provide guest service at the Hornets Fan Shop or various retail kiosks in Spectrum Center. Cashiering, merchandising, greeting and general store/kiosk upkeep primarily on Hornets game nights.

Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players, and performers that enter Spectrum Center.

You will be trained and must follow all HSE health and safety protocols.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Essential Duties and Responsibilities

Maintain guest service standards as set by Hornets Sports & Entertainment
Cashiering and register count out
Acknowledge and greet fans as they enter your work area
Replenishment of Fan Shop and kiosks with new stock
End of night store and kiosk recovery
Store and kiosk merchandising
Ensure company assets are maintained and secured
Solicit customer e-mail address’ for e-receipts
Other duties as assigned

Required Skills, Experience, and Abilities

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

High school degree
Previous guest service experience preferred
1 or more years of experience in retail or guest service environment
Cash handling and register experience preferred
Able to work flexible hours, including nights and weekends
Able to stand for long periods of time and lift, up to, 50 lbs

*Candidates selected for an interview will be invited to attend an in-person hiring event as the next step in the application process.

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