The Role

We are looking for a Senior Operations and Planning Manager - Content to be responsible for overseeing and optimising our Content department’s workflows and processes, project execution and resource allocation.

By managing cross-departmental collaboration, the Senior Operations and Planning Manager will ensure that content activities are delivered on time, on budget and aligned with overarching business goals. In this exciting role, you'll be empowered to drive optimisation across the Content department and you'll also collaborate with other key colleagues in Communications, Marketing and Commercial to maintain transparency, manage dependencies and ensure a seamless way of working.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Lead and oversee a team - you'll proudly drive a cross-functional team that supports the wider Content and Media department and enables them to operate to the highest level, providing leadership, coaching and mentoring to team members, fostering a collaborative and high-performing work environment
Develop and implement the strategy - you will play a crucial part in the conception and execution of strategic operational plans to enhance the efficiency and effectiveness of the department
Manage and optimise processes - you'll diligently streamline team operations through the effective management and optimisation of tools, systems, processes and workflows
Act as a key liaison for the wider club - you will be pivotal in ensuring there's smooth communication and collaboration between the Content team and other departments across our club
Define and monitor key performance indicators - you'll proactively create and oversee vital metrics to measure the success of operational strategies
Evolve and enhance the department - you will courageously identify areas for development and drive continuous improvement via innovative initiatives and programmes
Oversee crucial projects - you'll be responsible for the planning and execution of projects, ensuring they align with the department's goals and objectives and that they are completed on time, within scope and within budget
Build impactful relationships with key stakeholders - you'll establish and uphold trusting relationships with senior colleagues to understand their needs and expectations and you'll enthusiastically provide them with insights and updates on operational performance, project progress and strategic initiatives

What we are looking for

Background in operations or project management - you're equipped with proven experience in operations management or project management within preferably a content or media environment
Inspiring and trusted leader - you pride yourself on your motivational leadership and team management skills and you're able to develop and coach a cross-functional team
Strategic mindset - you come with excellent strategic planning and organisational skills and you possess a keen attention to detail
Forward-thinking approach - you thrive when you're developing and implementing process improvements and operational strategies
Proficiency with project management tools - you're well versed in using tools and software (e.g. Airtable, Asana, Trello, Monday)
Analytical skills - you have solid analytical and problem-solving skills, with the ability to make data-driven decisions
Best-in-class multitasker - you're confidently able to multitask and manage projects simultaneously in a fast-paced environment and you're armed with the ability to adapt to changing priorities and work effectively under pressure
Exceptional communication skills - you passionately build and uphold impactful relationships with colleagues at all levels, tailoring your tone and approach as necessary

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Thursday 21st November 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!