Position Overview

The Greensboro Swarm is the NBA G League team owned and operated by Hornets Sports & Entertainment (HSE). The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Season Ticket holder accounts as well as providing exceptional service. You will interact with vendors, clients, and internal departments to fulfill Season Ticket holder requests and obligations. You will also assist with renewal process for all Season Ticket holders. The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of HSE. The Account Manager from time to time, may also work and assist with group sales renewals.

Essential Duties & Responsibilities

Serve as primary liaison between season ticket holders and organization/arena providing exceptional customer service.
Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans.
Responsible for the renewal of season ticket holder’s accounts.
Assist in securing payments from season ticket holders and other ticket packages.
Process season ticket holder additional ticket requests as needed.
Assist with event planning and coordination of sales/services related events.
Perform “game day” responsibilities, including entertaining clients and fulfilling season ticket holder requests.
Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns.
Work with sales team on all assigned accounts.
Perform administrative functions as needed.
Create and maintain service/renewal reports.
Update and maintain season ticket holder information in company database.
Other duties as assigned by manager.

Required Skills, Experience & Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities:

Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
One year experience in a customer service role
Maintain the highest level of confidentiality
Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
Interpersonal skills –listens to others, works well in a team environment
Proficiency in all Microsoft Office Programs, Excel, PowerPoint
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
Planning and organizing, can prioritize work activities; uses time efficiently
Flexibility – adapts to change in the work environment and manages competing demands
Dependability – consistently at work on time and responds to manager’s instructions
Ability to work extended hours including nights, weekends, holidays and travel as needed
Thrive in a dynamic, deadline driven environment

Additional Information

Hornets Sports & Entertainment is dedicated to creating and upholding a welcoming environment that celebrates diversity. HSE provides valuable benefits and competitive time off policies to help you and your family lead health, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Account Manager, Membership Services, GSO