Position Overview

The Hornets Event Staff is currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Essential Duties and Responsibilities

Greet and direct all guests to their assigned seating/location
Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
Maintain open and smooth access routes in the concourses and throughout the seating area
Identify and resolve issues in a timely manner
Respond to guests’ request for service and assistance
Monitor your assigned area
Enforce and uphold integrity of the facility and the event
Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
Ability to proactively identify and address offensive behavior
Attend and participate in pre-event meetings
Receive and act on complaints from guests, clients and employees according to established policies and procedures
Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
Follow all rules and regulations as outlined in the policies and the procedures manual
Aid in direction of orderly evacuation of building
Monitors and maintains access control
Other duties as assigned by Manager

Essential Guest Service Functions:

Guest service oriented
Respond to requests for service and assistance
Anticipates and respond to the guests’ needs in a timely manner
Treat all guest in a kind and courteous manner
Serve as the Arena’s ambassador for the Security Department

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

High school diploma/or equivalent
Must be able to work a minimum of 85% of Hornets games and 75% of all other events
Available to work evenings, weekends and holidays
The ability to maneuver throughout the building
The ability to stand and walk for extended periods
The ability to bend, and lift at least 50 pounds and push 70 pounds
The ability to work effectively at high altitudes
Strive to maintain a safe work environment for self and others
Must be able to pass background check
Proficient with the internet, E-mail, and Microsoft Excel and Word
Ability to handle multiple tasks simultaneously
Must be able to work independently and use sound judgment

Skills and Qualifications:

Possess excellent communication skills, oral and written
Ability to handle multiple tasks simultaneously
Guest services and Security experience preferably, however, not mandatory
Must be very flexible with the ability to adapt to different situations

Adaptability:

Adapts to changes in the work environment
Ability to work in inclement weather conditions (within reason)

Communication Skills:

Asks key questions to obtain information
Speaks clearly, listens and gets clarification
Communicates changes effectively
Demonstrates accuracy and thoroughness
Writes clearly and informatively

Professionalism:

Demonstrates neat and professional appearance at all times
Follows instructions, responds to management directions
Treats people with respect

Safety and Security

Observes safety and security procedures
Reports potentially unsafe conditions
Proactively enforces security policies for building

Work Ethic

Reports to work on time
Arrives at meetings and appointments on time
Uses time effectively

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Event Security (Part Time)