Position Overview

The Account Manager, Luxury Services is responsible for providing exceptional service to all luxury seat owners and selling full menu with a focus on luxury products. The position involves close collaboration with both team members and the sales staff to manage, develop, and execute service programs, projects, and communication tools. In this role you will enhance the overall experience for luxury season ticket holders, foster strong relationships, and boost customer loyalty.

Core Values

The Charlotte Hornets organization embodies the following core values:

Integrity
Teamwork
Competitiveness
Candor
Accountability
Resilience

Essential Duties & Responsibilities

Serve as primary contact for luxury seat owners and suite holder day-to-day contacts.
Assist in the renewal and managing of luxury seat owners’ accounts
Responsible for new sales and revenue generation through existing contacts and new business
Service accounts for all events in Spectrum Center
Proactively communicate around benefits, events and other information as directed, in a timely manner to clients and their liaisons.
Initiate proactive service programs including, but not limited to, monthly newsletter, member appreciation events, gifting and game entertainment special requests
Responsible for communicating event notifications in an efficient and timely manner
Coordinate additional ticket purchases for all events at Spectrum Center
Compile and track specific client trends and requests
Manage and update CRM database relating to luxury seat owners accounts
Handle specific event operation responsibilities for clientele and VIP’s.
Assist with the planning and execution of all luxury special events
Work with food & beverage department to handle all catering and special requests for all events.
Serve as liaison between internal and external departments to ensure all luxury seat owners’ expectations are being met
Ability to multi task and communicate in a fast paced environment
Manage invoicing and payment collection process
Respond to telephone, e-mail and text requests from luxury seat owners and their liaisons in a professional and timely manner
Ability to interact with all staff members and interns
Other duties as assigned by Manager

Required Skills, Experience, and Abilities

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

Degree from an accredited college or university in Hospitality, Sports Administration, Business or related field
Three years experience in the Sports and Entertainment or hospitality industry
Prior sales experience required
Prior customer service experience preferred
Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
Interpersonal skills –listens to others, works well in a team environment
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
Planning and organizing, can prioritize work activities; uses time efficiently
Detail Oriented
Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
Ability to multi-task
Ability to work extended hours including nights, weekends, holidays
Ability to work in a fast-paced environment
Strong computer skills – including all Microsoft Office software programs

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.