Ticket Operations Assistant - Atlanta United
About Atlanta United FC
Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.
About Atlanta United FC Academy
Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.
About AMB Sports + Entertainment Group
AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive GL, and PGA TOUR Superstore.
Position Summary
This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.
This is a seasonal role which starts in January 2025 and goes through October 2025 and is located at Mercedes Benz Stadium in downtown Atlanta.
Roles and Responsibilities
Assist in the processing and establishment of season ticket, group and single match ticket accounts.
Provide game-day support in the area of ticket resolution, customer service, and other ticketing needs.
Provide daily support to internal sales and customer service teams.
Coordinate in-house and on-line ticket order fulfillment.
Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
Assist with Atlanta United 2 matches at Fifth Third Stadium.
Qualifications and Education Requirements
Ability to deliver excellent service to fans.
Strong written and oral communication, prioritization, and organization skills.
Proficient with MS Word and Excel.
Ticketmaster Archtics experience a plus but not required.
Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
Must be able to work Monday through Friday and match days (during week or on weekends).
Required Skills
Excellent oral communication skills.
Excellent time management and organizational skills.
Excellent problem solving/critical thinking skills.
Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
Ability to work well in a team environment and autonomously.
The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities.
