Payment Services Associate - Atlanta Falcons
About Atlanta Falcons
The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.
Position Summary: The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans. The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry.
This is a seasonal, part-time role located at Mercedes Benz Stadium in downtown Atlanta.
Role & Responsibilities:
Recover past-due PSL and Season Ticket payments from clients
Identify, troubleshoot, and resolve unusual/adverse situations and make sound judgement decisions based on available facts
Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillset within the AMBSE family
Expectations:
60+ touchpoints daily
30-hour work week, ability to work home games
Punctuality
Meet weekly goals set by management
Maintain positive demeanor, team spirit and professionalism at all times
Attend and contribute at meetings
This is an in-person position expected to work at Mercedes-Benz Stadium
Required Skills:
Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgement and problem-solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change
Educational Requirements
Bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred
