Partner Services Executive

The Role

We are looking for a passionate Partner Services Executive to provide best-in-class partner servicing and account management to our commercial partners.

In this exciting and fast paced role you'll support the relationship with some of our most important commercial partners. We're looking for someone with second-to-none stakeholder management skills, who understands how to get the best out of a commercial partnership for both parties.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Proactive relationship management - you will be across day-to-day activity for our external partners
• Establish and maintain impactful partnerships - you'll be providing a dedicated and consistently high level of service
• Uphold operational excellence - you'll be supporting in the delivery of contractual rights afforded to our partners
• Enhance our partnerships - you will be working with the team to maximise the value of our partner rights and identify and deliver opportunities for them to activate their association with our club
• Champion team collaboration - you'll stay updated and informed with best practices and new methods of working
• Provide insightful data analysis - you will continuously track and deliver post-campaign evaluations on our partners' activations

Please note: The role will require the jobholder to attend meetings and events overseas from time-to-time and to work on selected match days to ensure client ticketing, hospitality and activations are managed accordingly.

What we are looking for

• Proven partner management background - you come with a track record in providing rights fulfilment account management for/on behalf of brands
• Passion for brand marketing - you have experience managing campaigns across traditional and new media channels (e.g. digital and social media)
• Champion best practice - you strive for a best-in-class service while managing, planning and implementing partnership related activation programmes
• Dynamic communicator - you are confident in communicating with a broad range of internal and external stakeholders
• Courageous team player - you consistently demonstrate a highly professional and positive attitude to team members and other stakeholders
• Exceptional organisational skills - you're able to work cross-functionally and effectively manage multiple projects simultaneously
• Excellent attention to detail - you have an excellent eye for detail and ownership of what you do ensuring a high level of confidentiality and accountability

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Friday 11th October 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!