Calgary Flames banner
Calgary Flames logo
Job listing closed on 22 Feb 2024
6 Feb 2024

Ticketing & Service Ambassador

๐Ÿ‡จ๐Ÿ‡ฆ Calgary, AB, Canada
Full Time
1+ year exp.

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If youโ€™d like to join a team thatโ€™s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then weโ€™d love to sign you to a player's contract!

The Position

Are you tech-savvy with a knack for customer service? Do you thrive on helping others with a positive and energetic attitude? Calgary Sports and Entertainment Corporation is currently seeking Ticketing and Service Ambassadors. In this role, you'll handle fan inquiries, process ticket requests, and create a positive first impression through personalized customer service. Strong interpersonal skills and technical know-how are essential for success in this position.

Functions (Purpose and Responsibilities)

  • Welcome fans and season ticket members at Scotiabank Saddledome and McMahon Stadium.
  • Provide mobile ticket support for fans and season ticket members.
  • Efficiently process ticket requests via phone, email, and in-person interactions.
  • Resolve client conflicts with efficiency and professionalism.
  • Operate the Ticketmaster mobile ticketing system.
  • Answer questions about our venues, games, concerts, and special season ticket member events.
  • Contribute to game-day promotions and events.
  • Assist with office administration tasks.
  • Actively participate in our CSEC safety program.
  • Perform any other duties as assigned.

The Individual

The ideal candidate is a detail-oriented, proactive self-starter eager to excel in the sports industry. They aspire to grow within the role and the organization, demonstrating initiative and a commitment to excellence.

  • High School Diploma Required, with post-secondary education considered an asset.
  • Strong critical thinking skills and the ability to address fan questions and issues.
  • Preferred customer service experience.
  • Proactive, with a positive attitude and work ethic.
  • Ability to guide fans and Season Ticket Members through our ticketing website and CSEC team-specific apps on IOS and Android devices.
  • Flexibility to work an event-driven schedule, including extended hours, early mornings, nights, weekends, and holidays.
  • Handle sensitive materials with discretion and confidentiality.
  • Strong organizational skills with effective time management.
  • Clear, concise, and impartial communication skills.

This position will remain open until suitable candidates have been found.