At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

The Manager, Telus Club, Dutton’s, and Stamps House is responsible for leading restaurant operations, maintaining a superior level of quality and service in a fast-paced atmosphere that demonstrates the Calgary Sports and Entertainment core values. Ensure satisfied and entertained customers; while creating an environment that customers would return too during intermission and future events, generating a profitable food & beverage location within the Saddledome.

KEY ACCOUNTABILITIES

Create and propose menu changes and selections in conjunction with the Executive Chef;
Review and propose Wine List selections and/or changes to the Director, Restaurants and Suites;
Review and revise server manuals on an annual basis;
Recruit, hire, onboard, train and schedule staff;
Convey and enforce all company policies;
Actively participate in safety programs and follow polices;
Provide a safe working environment for both guests and employees through regular maintenance of the assigned area, while maintaining all equipment in good working conditions;
Provide and maintain the integrity of all financial controls, ensuring security of all company assets, both negotiable and non-negotiable;
Covey and exercise all policies associated with the sale of Responsible Alcohol;
Ensure employees are provided performance feedback on a regular basis;
Resolve credit card and billing discrepancies;
Oversee staffing levels and adjust labour requirements as needed;
Provide an accurate account of all classifications of beverage inventories, while verifying the cost of sales;
Compile and forward all payable items on a regular basis to Finance;
Ensure set up of all events is satisfactory;
Correct any cash or computer errors caused either by human or mechanical means;
Communicate daily specials and other business related information to employees prior to opening of restaurants;
Provide exceptional customer service throughout the event, responding to complaints or comments, or queries about facilities;
All other duties and projects as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

Strong analytical and organizational skills to ensure deadlines and planning needs are met per event;
Excellent communication skills (both written and verbal);
The ability to work in a team environment that thrives on customer service experiences;
Knowledge and experience using Point of Sales software such as Quest;
Self-starter with excellent interpersonal skills,
5-8 years of supervising experience;
Ability to work within a fast-paced environment.

Certifications

Diploma in hospitality or business administration is a must;
ProServe Certification is mandatory.

This position will remain open until 3:00pm Wednesday, September 11th, 2024.

Manager, Telus Club, Duttons, and Stamps House