The Role
We are looking for a Premium Sales Executive to bring a proactive, data-driven, strategic approach to selling seasonal club level season tickets, premium and regular seasonal dining and match-by-match hospitality.
The premium sales department is responsible for generating new business and delivering the sales and marketing plan for the premium areas of the stadium which include: seasonal boxes, club level season tickets, seasonal premium/regular dining, match-by-match hospitality, and match-by-match dining.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Champion member experience - you will leverage a data-driven approach to ensure all premium members receive a best-in-class experience
- Drive our supporter engagement strategy - you will support in executing a strategy based on an in-depth understanding of our supporter base
- Partner with wider teams - you'll be working closely with colleagues across our club and third party contractors, providing timely and accurate information to our members
- Enhance target driven activity - you will be driving sales of match-by-match inventory using a data-driven, proactive, strategic sales approach, in order to deliver against all sales targets and club objectives
- Identify future prospects - you will be striving to convert sales leads from incoming enquiries or referrals
- Proactive relationship management - you will build and maintain relationships with our members including arranging match-day and non-match-day meetings
- Innovate through data - you'll use our CRM platform to capture all interaction with existing and potential clients and to identify sales trends and potential areas of opportunity
What we are looking for
- Track record in a similar sales and service role - you've previously thrived in a proactive sales role where exceptional customer service drives outstanding commercial performance
- Best-in-class organisational skills - you have a proven ability to manage a fast paced and varied workload
- A natural communicator - you've got a strong ability to communicate with a broad range of internal and external customers, adapting style and approach to your audience
- Champion of customer care - you take pride in managing end-to-end, high-value customer retention processes
- Excellent attention to detail - you deliver tasks efficiently but without compromising on accuracy and quality
- Foster honesty and integrity - you're a team player and a trusted and proud ambassador for our club
- Adaptable approach - you have a flexible approach to working in a fast-paced sales environment
- Dynamic communicator - you are confident in communicating with a broad range of internal and external stakeholders
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date: Please note, applications for this role will close on Friday 31st May 2024
