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18 Oct 2024

Scheduling & Staff Services Assistant

πŸ‡¨πŸ‡¦ Vancouver, BC, Canada
Part Time
1+ year exp.

POSITION SUMMARY:

The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

  • Enter and complete all payroll requirements and process timesheets
  • Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication
  • Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements
  • Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events
  • Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability
  • Liaise with Event/Department Managers to confirm staffing deployment requirements
  • Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required
  • Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this role
  • Update event staff message boards and assist as required with other staff services duties and projects

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • Some post-secondary education is an asset
  • 1 years experience scheduling part-time unionized employees is preferred
  • Previous experience working in an administrative capacity or office setting
  • Experience with databases, preferably with an online scheduling or payroll system
  • Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and β€œcan do” approach
  • Knowledge of payroll systems and timesheet processing an asset
  • Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task
  • Working knowledge of MS Office programs; quick to learn new programs
  • Exceptional organizational and time management skills to meet tight deadlines
  • Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans
  • Ability to work independently
  • Must be detail-oriented
  • Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule

This position will remain open until filled.

External Apply