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Account Executive, Membership Experience

The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members.

A typical day includes:

  • Managing assigned accounts and develop strong professional relationships with Members to meet standards of excellence and guarantee renewals

  • Identifying opportunities for in-person engagements with Members

  • Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution

  • Managing Member requests and expectations and assisting with game day requirements

  • Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets

  • Following up with outstanding accounts and declined payments in a timely manner

  • Executing Member retention programs, raising service levels on an on-going basis

  • Participating in various Member events and executing on fulfilling Member benefits throughout the season

  • Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences

  • Communicating and carrying out service policies and procedures to Members in the most professional manner

  • Providing ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development


  • A team you can belong to and believe in

  • A fun, high energy environment

  • An open mind for new ideas

  • The opportunity to embark on a career development journey


  • University degree in a related field with customer service experience

  • Excellent written and verbal communication and interpersonal skills

  • A proven team player with a commitment to service excellence

  • Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment

  • Superior attention to detail and strong organizational and administrative skills

  • Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)

  • Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required


  • Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.