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Job listing closed on 11 Jan 2024
25 Nov 2023

Account Executive, Membership Experience

πŸ‡¨πŸ‡¦ Vancouver, BC, Canada
Full Time
1+ year exp.

Position: Account Executive, Membership Experience

Department: Membership

Reports to: Manager, Membership Experience


The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members.

A typical day includes:

  • Managing assigned accounts and develop strong professional relationships with Members to meet standards of excellence and guarantee renewals
  • Identifying opportunities for in-person engagements with Members
  • Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
  • Managing Member requests and expectations and assisting with game day requirements
  • Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
  • Following up with outstanding accounts and declined payments in a timely manner
  • Executing Member retention programs, raising service levels on an on-going basis
  • Participating in various Member events and executing on fulfilling Member benefits throughout the season
  • Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
  • Communicating and carrying out service policies and procedures to Members in the most professional manner
  • Providing ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development


  • A team you can belong to and believe in
  • A fun, high energy environment
  • An open mind for new ideas
  • The opportunity to embark on a career development journey


  • University degree in a related field with customer service experience
  • Excellent written and verbal communication and interpersonal skills
  • A proven team player with a commitment to service excellence
  • Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
  • Superior attention to detail and strong organizational and administrative skills
  • Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)
  • Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required
  • Onsite role at our office in downtown Vancouver


  • Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.