The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.
The Tennessee Titans are seeking a friendly, service-oriented individual to join the Client Services & Hospitality Team at the Tennessee Titans New Nissan Stadium Sales Center, Titans House. As a member of our team, you will help create a welcoming first impression and ultimately a memorable experience for all guests visiting Titans House. Ideal candidates will be personable, engaging and organized.
Responsibilities:
- Oversee Titans House main point of entry, the foyer, welcoming all guests with a smile and friendly demeanor
- Execute administrative tasks such as coat checks and offering refreshments
- Communicate appointment arrivals and other messages to Titans House Sales Consultants
- Engage in warm conversation with guests, sharing excitement in the Titans House sales experience
- Maintain a friendly, personable disposition, ensuring a pleasant atmosphere
- Receive deliveries and direct other visitors as needed
- Maintain a clean and tidy workspace at all times
- Follow Titans House uniform policy, while also maintaining a professional and cohesive appearance at all times
- Perform various clerical tasks as needed (sorting, restocking, etc.)
- Communicate and escalate any maintenance, cleaning, operational needs
- Other duties as assigned by Premium Services Manager
Qualifications:
- High School Diploma required. Bachelor’s degree in Business Administration, Hospitality or related field preferred.
- Previous experience in customer service, front desk and/or hospitality industry required.
- Excellent customer service skills.
- Must display strong verbal and written communication.
- Ability to project a professional and knowledgeable demeanor.
- Organized and detail-oriented.
- Flexible schedule and weekend availability, up to 29 hours per week.
- Must have proficient computer skills and experience with Microsoft Office Suite.
NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
