This role oversees assigned team of staff to ensure that all functions of the parking operation are carried out in a correct and timely manner.
Responsibilities and Duties:
Initiates, plans, and schedules the work, activities and resources of crews or employees.
Instructs and trains employees in the performance of their duties and in the proper use of equipment.
Coordinates work between flaggers and cashiers to ensure arrival and departure efficiencies.
Evaluates the work, activities and work resources of crews or employees in the assigned division/area.
Evaluates any new work assignments, confirms work details with parking manager prior to shift starting.
Schedules and assigns active work orders within the assigned area and monitors capabilities of the assigned staff.
Makes labor decisions within the assigned area as it relates to breaks meals or early dismissals.
Ensures all employees are using the time keeping system correctly.
Enforces departmental policies, procedures and safety rules and regulations,
Confirms set up crews have deployed equipment according within the assigned area.
Other duties as assigned.
Required Abilities and Skills:
Ability to communicate with and listen to diverse populations.
Must be able to maintain a positive and professional attitude while handling difficult situations.
Ability to work cooperatively with all team members across all departments.
Ability to react appropriately in emergency and high stress situations.
Maintains regular and reliable attendance.
Education and Experience:
Must be at least 18 years of age or older.
High school degree or equivalent.
Must have valid driver’s license.
1 year customer service experience.
1 year of direct Customer Service Experience
1 year of similar work experience
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee will be exposed to outdoor weather conditions.
The employee is constantly required to stand and walk. The employee is regularly required to talk and hear. The employee may be occasionally required to stoop, kneel, crouch, and lift and/or move up to 25 pounds. Certain positions may require the employee to push or pull 250 pounds.
Specific vision abilities required by this position include close vision and depth perception.
This position requires the ability to work events on evenings, holidays and weekends.
0% of local travel time expected for this position.