Job Summary: The purpose of this position is to provide for the safety of all of our guests and employees within Golden 1 Center by performing the following duties.

This part-time, event-based position offers an hourly rate of $18.26/hr. All event team members must be available nights, weekdays, and weekends based on the Golden 1 Center events calendar.

Key Responsibility Areas:

Monitor guest flow through screening checkpoints to ensure order and efficiency.
Inform and enforce all policies and regulation pertaining to Golden 1 Center.
Ensure that Golden 1 Center, the practice facility, and surrounding property remain intact and undamaged.
Provide for the safety of players, entertainers, officials, and V.I.P.'s while at Golden 1 Center.
Escort employees, who conduct MTO runs, provide for their safety and the safe transportation of funds.
Protect the assets of Golden 1 Center and the practice facility while the buildings are unoccupied.
Ensure that all fire and safety equipment throughout the arena and practice facility are operational and meet standards.
Implement the Emergency Preparedness Plan when necessary.
Alert management to safety concerns within the arena and the practice facility.
Ensure that all leasing agents are informed and comply with arena safety and security policies.
Monitor and records all individuals that enter or remain on the property during non-event hours.
Patrols, periodically, Golden 1 Center, the practice facility and surrounding grounds.
Examines doors, windows, and gates to determine that they are secure.
Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Inspects equipment, bags and all other items that are carried into the arena.
Observe departing personnel to guard against theft of company property.
Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
Regulates pedestrian traffic at arena entrance to maintain orderly flow.

All Golden 1 Center Team Members are:

Responsible for maintaining an enjoyable, hassle-free environment for all guests at The Golden 1 Center.

Remain aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency

Key Competency Areas:

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

Service Orientation – Committed to providing world-class service to internal and external customers. Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers. Acts with customers in mind and establishes effective relations with customers and co-workers. Works collaboratively with others to accomplish objectives. Generates solutions which generally benefit all involved parties. Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.
Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution. Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion. Demonstrates the value of innovation through creative problem-solving and innovative thinking. Understands and demonstrates commitment to the principle that WOW! is the Only Standard.
Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing. Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department. Demonstrates the technical and analytical expertise needed to excel in the job. Exhibits strong decision-making skills.
Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them. Open to changes and new innovations and works to ensure the success of such changes and innovations. Eagerness to break new ground and pursue continuous improvement.

Qualifications:

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Must possess a valid California Driver's License.
A Guard Card or Proprietary Private Security Officer License (PSO) is REQUIRED, however, if you do not currently have one, we will put you through training to obtain one!
If you have your Guard Card or PSO, please submit a copy of your Guard Card with a certificate showing you have completed 40 hours of training with your application or resume.

Technical Expertise

Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills - Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Qualifications

Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate. During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

Event Security Officer