Reports to: Director of Ticket Sales

Based at: PPG Paints Arena, 1001 Fifth Ave, Pittsburgh, PA 15219 (in person is required for this internship)

Requirements: Intern must be a junior or senior in college and must take the internship for credit during the Summer 2024 semester. The internship is unpaid.

Objective: Intern(s) will observe and learn the basics of how a professional ticketing department functions. Exposure includes (but is not limited to) season ticket sales, group sales, membership retention, and operations throughout the duration of the semester.

Essential Duties and Responsibilities:

Learn all aspects of the ticket sales process
Cold-call past purchasers, local businesses and organizations
Self-prospect and search for opportunities to assist new businesses and local organizations through season ticket, group, or premium packages
Update customer information in Ticketmaster Archtics and/or CRM when needed
Assist in the planning, development and execution of both prospecting and season ticket holder events
Work as on-campus brand ambassador for GetGo Student Rush program
Conduct research and brainstorm new benefits, incentives, events, and experiences for the department
All other duties as assigned

Skills, Experience and Abilities:

Pursuing a Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
Proficiency in MS Outlook, Word, Excel, PowerPoint
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
A self-starter with a positive attitude; customer service and fan experience oriented
An ability to thrive in a dynamic, deadline-driven environment
Flexibility to adapt to a frequently changing work environment, and deliver on challenging demands
Presents self in professional manner and have the ability to interact with all levels of the organization and outside contacts and maintain the highest level of confidentiality
Available to work a variable schedule, including nights, weekends, and home games as scheduled

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Ticket Sales Internship (Summer 2024)