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Job listing closed on 25 Sept 2023
13 Sept 2023

Director, Premium Sales and Service

🇺🇸 Pittsburgh, PA, USA
Full Time
3+ years exp.

The Pittsburgh Penguins are seeking to hire a Director, Premium Sales and Service, responsible for implementing a strategic sales and rep development process to generate premium revenue and build a fun, inclusive, sales culture. The position oversees premium sales activities, including providing training and development to enable consultants to achieve revenue goals. The role has a strong emphasis on growing premium sales revenue through recruiting, developing and maintaining a full staff in order to achieve the department’s goals.


  • Oversee development and execution of premium strategy and initiatives for club seats, non-hockey premium seating, and all other premium related products
  • Design and execute multi-step new business strategies and prospecting sales campaigns
  • Create a world-class year-long premium service engagement strategy to maximize client touchpoints, loyalty, renewals, and extensions
  • Coordinate with key internal stakeholders to develop premium hospitality specific communication and marketing plan
  • Annually review and align product mix to reflect market adjustments and industry best practices
  • Maintain accurate information within internal systems to ensure accurate reporting, information, data, ROI, etc.
  • Proactively assess, identifying, and implementing sales and service enablement platforms to boost staff efficiency and production
  • Plan the premium game day engagement strategy
  • Effectively manage and develop the premium sales and service staff
  • Establish measurable goals, benchmarks, and metrics to define success for the premium sales and service team
  • Collaborate with internal partners to develop a recruiting and retention plan to create a diverse and inclusive premium sales and service team
  • Effectively elevate direct report skill-sets through ongoing and consistent training and career development strategies
  • Create and execute ongoing feedback program including but not limited to individualized one-on-ones, pipeline meetings, group skill development opportunities, and performance appraisals throughout the year.
  • Other duties as assigned


  • Bachelor’s degree from an accredited college or university
  • Previous management experience
  • Presents self in a professional manner and has the ability to interact with all levels of the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, active listener, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, PowerPoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapt to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games and as assigned team and non-hockey events
  • Ticketmaster/Archtics, Microsoft Dynamics CRM ticketing systems experience a plus
  • At least 3-5 years of sport sales experience and 1-2 years of management experience preferred

We believe that a diverse team is vital to building the world’s best sports ticketing team. Thus, we strongly encourage you to apply if you identify with any underrepresented community across race, ethnicity, gender, sexual orientation, veteran status, or disability. We are committed to creating an inclusive environment where all of our employees are enabled and empowered to succeed and thrive.