POSITION OVERVIEW

The Technology Services Associate is a part-time seasonal position geared towards students studying information technology. Associates work closely with the Technology Operations team to provide technical support, troubleshoot issues, and assist with projects. This role supports Game Day Technology operations and is required to be on-site for most home games. Associates serve as the initial contact for tier 1 technical support during games and escalate issues as needed. The duration of this role will be throughout the 2024 season (not to exceed 10/31/24).

SCHEDULE

Associates are required to report to work 4 hours prior to the start of the game and must stay through the end of the game. On non-gamedays associates will work as needed during standard business hours, e.g. 9-5pm Schedules are made 2-4 weeks in advance throughout the season.

RESPONSIBILITIES

Complete checks of Game Day technology (e.g., TVs, Applications, etc.) to ensure proper operations.
Respond to users requiring assistance and manage a queue of support tickets ensuring their timely resolution.
Collaborate with team members to research, troubleshoot, and resolve issues.
Assist in the deployments of pc’s, tablet’s, phone’s, network equipment, applications, and other technologies.
Assist in software, hardware, network, and application troubleshooting.
Assist in performing preventative maintenance and upgrades on pc’s, tablets, phones, network equipment and applications.
Assist with technology lifecycle management by inventorying new assets, reassigning devices, and decommissioning devices.
Other duties as assigned.

QUALIFICATIONS

Currently enrolled in Information Technology or Computer Science classes/program studying Management Information Systems, Networking, Application Management, Computer Repair, and/or related topics.
Demonstrated ability with foundational technology skills, e.g., familiarity with operating systems and their configuration, an understanding of basic network concepts, ability to set up peripherals, and troubleshooting technical issues.
Understanding of recent Windows and Mac operating systems.
Knowledge and understanding of productivity applications, e.g., Box, Dropbox, Teams, Slack, Zoom, Office 365, Google Workspace, Jira, etc.
Strong communication skills with a focus on delivering excellent customer service.
Exceptional time management skills.
Ability to work both independently and as a part of team.
Ability to lift 50 pounds.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.