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3 Feb 2024

Osceola Magic - Manager of Game Operations & Partnership Activations

🇺🇸 Kissimmee, FL, USA
Full Time
3+ years exp.

Before we get into the specifics of the role, there are a few things we want you to know:

At the Osceola Magic, our approach is to not only learn as much about you as we can, but for you to learn about us. This is definitely a two-way street, so time with your potential new leader, teammates, and/or other departments that the role will work with is critical. It isn’t just, “what are we looking for”, but also, “what do we have to offer you” and “are we the right fit for you.” While every position is different, our interview process is typically a three-step process, sometimes more depending on the level and nature of the role.

What we offer you:

  • The ability to work in minor-league sports, hone your craft, and propel your career in the professional sports industry.
  • 18 days of personal time off per year + 13 holidays (that is 30 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 days).
  • A hybrid work model, casual work attire on non-game days, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee.
  • Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave.
  • Culture built on Community, Innovation, Legendary and Teamwork!

A quick summary about the Manager, Game Operations & Partnership Activations role:

The Manager of Game Operations and Partnership Activations is responsible for creating and directing the in-arena show, broadcast graphics, and out-of-arena events. The role will also manage select relationships with partners and manage the activation of all elements provided by the Global Partnerships team. Additionally, this position will be responsible for team relationships with the Osceola Heritage Park employees and partners.

What the Manager of Game Operations & Partnership Activations will do:

  • Create first-class entertainment features to ensure partner fulfillment and fan enjoyment.
  • Direct and call all aspects of the in-game presentation.
  • Devise new and creative in-game and in-arena entertainment, including on-court promotions, video and graphic elements, music, fan interactive elements, mascot skits, etc.
  • Oversee operational budget for Game Operations department, including initiating all billing, invoicing and all other financial matters related to game day/event entertainment.
  • Integrate outside talent and props, arena technology and company assets into a cohesive and well-choreographed entertainment package.
  • Oversee the logistics of non-game related events, i.e., season ticket holder events, fan fests, etc.
  • Script event logs, graphics, in-arena and promotional scripts for every home game while also helping work with non-game related events scripting.
  • Lead auditions for anthem singers, hosts, entertainment teams, mascot and other performance elements.
  • Manage relationships with vendors and suppliers including talent agencies, sound and video suppliers, prop suppliers, giveaway/promo companies and manufacturers, etc.
  • Work with Director of Marketing and the President of Osceola Magic to devise comprehensive theme night & giveaway schedule.
  • Work with marketing, ticketing and corporate sponsorships departments to ensure all client and fan/group fulfillment is incorporated in game presentations.
  • Maintain, build, recruit and operate the yearly Local Player Tryouts working with basketball operations and facilities.
  • Liaison between the Osceola Heritage Park Center, AdventHealth Fieldhouse and the team with regard to scheduling and procedures.
  • Assist with the coordination of year-round appearances and other special events within the community for the organization through basketball operations.
  • Deliver legendary activation of all partners assets throughout the season with guidance from Global Partnerships and develop an Activation 365 presentation for each partner and proof of performance tracking.
  • Act as the point of contact for select partners/sponsors and key accounts assigned.
  • Act as liaison between the managers and clients by providing consistent communication and excellent customer service to our Premium Sponsors and partners.
  • All other duties as assigned.

What the Manager of Game Operations & Partnership Activations needs to have:

  • Bachelor’s degree or professional equivalent experience required.
  • Minimum of 3-5 years proven marketing experience and/or game day operations is preferred, specifically basketball.
  • Minimum of 2 years leadership experience preferred.
  • Excellent public speaking and presentation skills required.
  • Proficient in all Microsoft Office products and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong creative skills, organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills.
  • Ability to prioritize and manage multiple tasks/projects.
  • Strong team synergy skills and ability to work collaboratively with others.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good leadership, judgement and decision-making skills.
  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the organization.
  • Ability to work all Osceola Magic home games plus a select number of non-Magic events. This includes the ability to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.
  • Proficient in all Microsoft Office products and other related computer skills required.

Physical requirements

  • Ability to lift up to 40 lbs.
  • Ability to stand on feet and walk for 3+ hours per game

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.
Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.
The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm
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