Newcastle United FC banner
Newcastle United FC logo
Job listing closed on 5 Jun 2024
30 May 2024

Senior Client Experience Executive

🇬🇧 Newcastle upon Tyne, UK
Full Time
3+ years exp.

Senior Client Experience Executive

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for an individual to join our Hospitality team where you will provide exceptional account management of seasonal clients, specifically the Newcastle United Business club, serving as a lead contact for their account management enquiries and offering professional advice to maximise client’s overall relationship with the club.

You will lead the delivery of the clubs Matchday sponsorship packages, ensuring a best-in-class matchday experience is delivered to each sponsorship group.

Your impact

You will have strong communication, organisation and planning skills and be comfortable building, maintaining, and developing strong long-lasting client relationships with key accounts and other stakeholders.

Previous experience in a similar account management role is essential and ideally you will have people management experience, as well as GCSE, or equivalent, in Maths and English grade C or above.

About the team

You will join our Hospitality team, reporting to our Client Experience Manager and will be responsible for two of our Client Experience Executives.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.