The Miami HEAT and Kaseya Center are looking for an I.T. Service Desk Coordinator role. In this position, you will provide remote and onsite support directly to the end user, vendors, and our customers. You will identify issues beyond your role and escalate service desk tickets to the appropriate resources if necessary. You will primarily be responsible for troubleshooting desktop hardware, and software and providing on-site support for basketball games and events. Additional duties and responsibilities are listed below. You will be working with a small team of Service Desk Coordinators under the management and supervision of the Service Desk manager. This is a position that requires you to have full availability to work nights, weekends, and holidays provided there is a need for I.T. services. This is an excellent opportunity for any candidate seeking a long-term stable opportunity to work in an exciting environment and become part of the Miami Heat family and culture.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
Special Note: Qualified Candidates will participate in an initial screening interview, written and hands-on test. The candidate will be asked to come back for a second and final verbal interview if qualified.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP