Account Executive, Membership Services

Title: Account Executive, Membership Services

Department: Membership Services

Status: Full-Time

Pay Rate: $20.00 - $22.00/hour*

Reports to: Senior Director, Membership Services

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The Account Executive, Membership Services is responsible for the retention, growth and relationships between businesses or consumers of the Los Angeles Dodgers; including season ticket membership and partial plan ticket holders.

Essential Duties/Responsibilities:

• Responsible for building relationships, servicing and growing over 600+ accounts valued at $5M+ per year
• Responsible for a high renewal rates and hitting new sales goals
• Service season ticket members via phone calls, emails and visiting key influencers at games, events and offsite functions
• Game Day activities include, but are not limited to assisting season ticket holders with gameday experiences, visiting with members during games, assisting with all issues & assisting with season ticket member events
• Acquire new business while maximizing service, including referrals, via:
• Making an established number of business and consumer touch points per week (including phone calls, emails, LinkedIn, and other avenues)
• Setting up face-to-face appointments with clients at Dodger Stadium and other off-site locations
• Executing season ticket member related events
• Answer incoming inquiries
• Meet and exceed monthly and annual sales goals and hustle metrics
• Accurately track and update all relevant client information, touchpoints, notes, etc. via Salesforce
• Network at outside events including business after-hours, clinics, talks, etc.
• Attend club sponsored charity events within the local community
• Assist with event planning and coordination of sales/services related events
• Perform other related duties as assigned

Basic Requirements/Qualifications:

• Bachelor’s degree in Business Administration or Sports Management preferred
• Minimum three (3) years’ experience in the sales industry knowledge of and a passion for professional baseball preferred
• Possess excellent organizational and time management skills
• Possess excellent interpersonal, oral and written communication skills
• Must be proactive and able to think quickly and independently
• Must have the ability to thrive in a collaborative team environment
• Demonstrated hard work, optimism, accountability, professionalism, and integrity
• Ability to be flexible, adaptable, coached while focused on improving personal craft.
• Ability to relate professionally to all levels of staff, management and clientele
• Ability to work a varied schedule including evenings, weekends and holidays

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes their right to work in the United States.

Education

• Bachelors or better

Skills

• TIME MANAGEMENT
• ORGANIZATIONAL
• MULTITASKING
• LISTENING
• CUSTOMER SERVICE
• CONFLICT RESOLUTION
• COMMUNICATION
• ADAPTABILITY
• COLLABORATION

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization