Job Title: Trainee – Ticketing Operations
Job Summary: The Ticket Operations Trainee will assist the Ticket Office staff with their daily operations. Reporting to the Sr. Manager – Ticket Operations, the trainee is responsible for providing superior customer service to fans at the box office, providing support for the Sales and Services departments, and assisting with various initiatives. Other duties will be assigned as necessary.
Position Accountabilities/Responsibilities:
· Process season, group, single game, and internal ticket orders
· When necessary, assist customers looking to purchase tickets at ticket-office window
· Assist with review of Royals online ticket offers
· Assist in game day operations including fan support, and walk-up ticket sales
· Maintain patron records in the Royals ticketing software and related systems
· Create digital ticketing guides/manuals for website and employee staff
· Provide support to gameday ticket seller staff
· Provide operations support to the Ticket Sales and Ticket Services departments
· Implement new ideas to improve the day-to-day efficiency of the Ticket Operations department
· Conduct research on trends within the industry as it relates to ticketing
· Working along with Manager – Ticket Solutions and Service, assist with hiring and training of gameday mobile ticketing staff and creating a monthly work schedule
· Monitor and respond to inquiries delivered to the Royals Ticket Office email inbox
Position Qualifications, Skills, and Experience Required:
· Currently enrolled as an undergraduate or graduate student of an accredited college or university or have graduated from an accredited college or university
· Proficient in Microsoft Office (Word, Excel, etc.)
· Strong written and oral communication, prioritization, and organizational skills
· Provide outstanding customer service while working in a fast-paced, unpredictable environment
· Ability to work flexible hours including evenings, weekends, and holidays
Physical Requirements:
· Ability to lift items weighing as much as 25 pounds
· Must be able to work in a seated position for majority of workday
· Must be able to be productive utilizing a computer keyboard and telephone
· Must be able to be productive in a work environment where the noise level can be high at times
· Must be comfortable walking to navigate the facility to access the office, concourse, etc.
· Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at [email protected].
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
