RESPONSIBLE TO | Chief Operating Officer
SUPERVISES | Office Administrator
STATUS | Full-Time

COMPANY BACKGROUND
The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park. The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.

PURPOSE OF THE JOB
The Sr. Manager of Business Operations will assist in driving continuous growth throughout the organization, by prioritizing organizational project management, maintaining oversight of administration tasks, and collaborating with various departments and leadership positions to ensure strategic alignment. This role will create, recommend, and implement organizational processes to ensure optimization across the organization.

DUTIES AND RESPONSIBILITIES

Assess new initiatives based on strategic alignment, potential impact, and resource requirements.
Develop and maintain standard operating procedures to ensure consistency across all departments.
Manage and optimize resource allocation to ensure efficient use of organizational resources.
Lead organizational projects as designated by Chief Operating Officer and President.
Serve as a liaison between various departments, ensuring clear communication and alignment of goals. Coordinate and execute organizational events such as external meetings, receptions, etc.
Coordinate with the leadership team to manage and execute organizational meetings.
Be a point of contact for ownership, including management of scheduling requests, meeting coordination, and match day requests.
Oversee the Office Administrator and related job duties.
Other duties as assigned.

QUALIFICATION REQUIREMENTS

Bachelor’s degree – Required.
3+ years of experience in operations management or a related role – Required.
Strong leadership abilities and the ability to effectively manage projects.
Strong Microsoft Office (Excel, Word, Forms & PowerPoint) skills.
Master’s degree – Preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES

High level of detail orientation, accuracy, and organization.
Excellent communication skills, both verbal and written, with the ability to interact confidently with stakeholders at all levels.
Strong team philosophy: proven ability to work positively, collaboratively, and professionally with a team and across an organization.
Proven ability to organize and prioritize tasks to meet deadlines, managing several projects simultaneously.
Conscientious and ability to focus on completing work to a consistently high standard.
Capacity to achieve results and accurately report results to supervisor and staff.
Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved.
Ability to identify problems and their root causes.
Ability to work in person, and sometimes irregular hours as dictated by event schedules and project timetables.
Must be proficient with computers and MS Office programs such as Word, Excel, & Outlook.
The position is required to be in office, Monday-Friday, although some travel between local locations will be required.
Maintains Organizational Core Competencies.

ORGANIZATIONAL CORE COMPETENCIES
Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
Collaborative – Works collaboratively with others to achieve organizational outcomes.
Progressive – Open minded, accepting, creative, and innovative in approach.
Values Driven – Being ethical in decision making and operating with professional integrity.
Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.

Additional Leadership Competencies
Strategic – Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
Resilient – Demonstrates personal resilience within a demanding environment of high expectations.
Enabling – Drives excellence through valuing and developing others.
Business Acumen – Superior ability to understand and effectively navigate area of responsibility and various business scenarios.
Good Judgment – Strong critical thinking skills and ability to exercise discretion and good judgement.

OTHER INFORMATION
Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Senior Manager of Business Operations