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Job listing closed on 12 Oct 2023
13 Sept 2023

Premium Seating, Account Manager

πŸ‡ΊπŸ‡Έ Houston, TX, USA
Full Time
2+ years exp.

Company Background

The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.

The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.

Purpose of the Job

This role will be responsible for producing new Premium Full Season and Half Season Memberships, Annual Stadium Suite Leases, individual-match Hospitality Spaces and Suites, and Group Tickets for both teams as well as manage a premium seating book of business with a dedication to upholding excellent standards of customer service while pursuing opportunities for renewals, upsells, and add on sales. The results for this position are achieved through the coordination of prospecting, face-to-face appointments, virtual appointments, networking, cold outreach, and membership touch points in an effort to generate and retain business.

Duties and Responsibilities

  • Meets or exceeds weekly, monthly, and annual sales goals while exceeding client expectations in value and service.
  • Generates, develops, and maintains new and ongoing business and sales relationships by executing leads, pipeline planning, and organizing daily work schedule to call on potential sales outlets.
  • Identifies appropriate prospects, sets appointments, makes effective qualifying sales calls, and manages sales cycle to close new business in all service categories offered.
  • Possesses in-depth product knowledge and ability to conduct demos and relay objection handling.
  • Develops and attains personal strategies, procedures, and goals to increase sales while committing to on-going sales training and development of best sales practices.
  • Prepares and delivers proposals and presentations to prospective clients by means of stadium tours, office visits, and/or virtual meetings.
  • Fosters strong relationships with clientele in premium seating spaces.
  • Takes ownership of club spaces including proactive planning and communication so that game day experience and expectations are met.
  • Collaborates with other members of the team to enhance the Ticketing culture and camaraderie.
  • Other duties as assigned.

Qualification Requirements

  • Bachelor’s Degree – Required
  • Minimum of 2 years of sales experience – Required
  • Experience and proficiency in Microsoft Office, Excel, Word, Power Point, and other computer skills – Required
  • Ticketing system experience, SeatGeek – Preferred
  • CRM experience, SalesForce – Preferred

Knowledge, Skills, Abilities, and Other Attributes

  • Self-starter with ability to multitask and maintain deadlines in a high-paced environment.
  • Must have high-level interpersonal skills to communicate in face-to-face situations.
  • Strong teamwork aptitude, organizational skills, and customer service skills.
  • Strong oral and written communication skills.
  • Candidates must exhibit a strong desire to learn and a strong work ethic.
  • Candidates must exhibit a positive outlook that values customer service.
  • Maintains Organizational Core Competencies.

Organizational Core Competencies

  • Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
  • Collaborative – Works collaboratively with others to achieve organizational outcomes.
  • Progressive – Open minded, accepting, creative, and innovative in approach.
  • Values Driven – Being ethical in decision making and operating with professional integrity.
  • Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.

Other Information

Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.