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Job listing closed on 11 Jul 2024
20 Jun 2024

IT Support Analyst

🇬🇧 London, UK
Full Time
2+ years exp.

Our Values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our business objectives. Our people are at the centre of the delivery of our Club Values.

The purpose of this position is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club and Fulham Pier. Supporting users both remotely and on site

Responsibilities include but are not limited to:

  • Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service

  • Escalate 3rd line support queries effectively

  • Support users in the use of computer equipment by providing necessary training and advice

  • Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely

  • Arrange external/third-party support when relevant

  • Perform daily maintenance tasks on all IT services as required by Fulham Football Club

  • Perform hardware & software installations, upgrades, updates, configurations and troubleshooting.

  • Maintain Asset Register for all hardware devices/software licences.

  • Provide out of hours support as required by the business.

  • Provide Matchday and Event support as part of a rota.

  • Produce documentation on profiles, standards, policies, builds and technical projects as well as documentation of all support procedures.


Fulham Football Club acknowledges that everyone has a responsibility for the wellbeing and safety of children, young people

and adults at risk who are under the Club’s care or utilising the Club’s facilities.

As part of Fulham Football Club’s commitment to providing a safe environment for children and adults at risk the Club

requires all staff in child, young person and ‘adult at risk’ facing roles:

• To be clear about the clubs responsibilities when running activities for these groups;

• Will have read and understood the suite of safeguarding policies including safeguarding children policy, adults at risk

policy, anti-bullying policy, whistleblowing and equality policy;

• Understand and promote staff and players code of conduct;

• Will understand how to refer a concern;

• To be consistent role models;

• To complete the Fulham safer Working Practice Workshop as part of induction and the FA Safeguarding Children

workshop; and

• To monitor repeated incidents of poor behaviour and liaise with their DSO or Head of Safeguarding.


We are committed to supporting an environment where all staff have a personal responsibility to uphold the Club’s Equal

Opportunities Policy by treating fellow employees, prospective employees, casual workers, prospective casual workers, players,

prospective players and customers fairly and impartially.