Manager, Transport Client Services - Media, FIFA World Cup 2026

The Manager, Transport Client Services - Media & Broadcast (Media) will be dedicated to the planning of the FIFA Media transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs).

Reporting organisationally to the Senior Manager, Transport Client Services, the Manager, Transport Client Services - Media will be a key member of the FIFA Club World Cup 2025 (FCWC25) and FIFA26 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournaments to ensure that all Media receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FCWC and FWC tournaments. This includes on match days and non- match days at all official sites including stadiums, IBC (International Broadcast Center), the airport and other official sites.

They will be responsible to ensure all Media related transport information and other related documents, communications, presentations and electronic (web based) information are delivered. The Manager, Transport Client Services - Media will act as Event Transport’s central point of contact for the external clients (Media) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.

THE POSITION

The key responsibilities and oversights of the Manager, Transport Client Services - Media for FCWC25 / FIFA World Cup 26™ include:

• Coordination with FWC26’s transport’s bus and venue transport, public transport representatives and other key work streams in developing the transport services for the Media and Broadcast clients, in accordance with FWC26/FIFA Service Level Agreements.
• Coordination with FWC26’s arrivals and departures (A&D) team in developing and implementing the airport/ services for the Media and Broadcast and other client groups as required in accordance with FIFA SLA’s as above.
• Coordination with the FWC26/FIFA media operations and broadcast services to ensure the proper and complete planning of the client service levels. During the planning phase always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions.
• Coordination with the Senior Manager, Transport Client Services in managing budgets associated with planning the Media and Broadcast transport and A&D service levels.
• Development, writing and finalisation of the draft and final versions of the Principle Service Level Agreements (PSLAs) and the Detailed Service Level Agreements (DSLA’s) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders.
• Ensure the integration of all Media and Broadcast transport and A&D services with all FWC26/FIFA functional areas including transport work streams to ensure that services are implemented and delivered at all sites and locations as per agreed SLAs.
• Planning and delivery of any transport desks relative to Broadcast at the IBC, Media at the MMC and Stadium Media Centres including the development of the transport desk operating plan and all policies and procedures.
• Training and briefing of all transport staff and volunteers working on Media and Broadcast transport services including the transport desks to ensure all staff are well prepared and informed for the tournament.
• Responsibilities related to the development of all Media and Broadcast information and communications both for the tournament and pre-tournament for the World Broadcast Meetings and Media related communications, plus any other key presentations/meetings.
• Planning and delivery of any transport services required for the Final Draw and other events that Media and Broadcast participate in prior to the FIFA World Cup 2026.
• Development of all policies and procedures, liaising with other involved functions and gaining final agreement and approvals relative to Media and Broadcast transport and A&D services.
• Work with the Senior Manager, Transport Client Services to identify key risks related to Media and Broadcast transport, and A&D services and develop mitigation strategies.
• At tournament time, acting as the single point of contact for Broadcast Services and Media Operations for any issues relating to Media and Broadcast Transport and A&D services, and ensuring that problems are fixed in an effective, timely and professional manner and escalation is carried out where necessary.
• Assist with the planning and operational delivery of Media and Broadcast transport and A&D services for all test events prior to the FWC World Cup 2026.
• Assist with other FWC26/FIFA client’s transport service planning as required during the planning phase.
• Support the Senior Manager, Transport Client Services with other client services related tasks as required.
• Any other duties that may be required.

YOUR PROFILE

• Bachelor’s Degree in Transport, Civil Engineering, Project management, Event Management, Major Sport events or a combination of education and experience relating to position.
• Minimum of five (5) years transport work experience: preferably within the major football or sport event, or three (3) years of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.).
• Experience of working with Media and Broadcast, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly.
• Experience working in multi-functional event organisations and in dynamic and fast paced environments.
• Experience of event transport planning including bus operations.
• Experience leading a team and proven project delivery experience.
• Experience and knowledge of Media and Broadcast transport requirements is an advantage.
• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties.
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation.
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills.
• Excellent project management skills with an ability to prioritise tasks and co-ordinate activities.
• Detail orientated and solution focused.
• Excellent written English skills with relevant skills to produce quality, high-standard documents.
• Good knowledge of administration and management principles.
• Ability to prioritise client’s needs, authority requirements and FIFA regulations.
• Highly collaborative and a team player.
• Ability to work well under pressure and adapt appropriately in a calm and professional manner.
• Flexibility when faced with ambiguity or constant change.
• Positive attitude, patience, and persistence.
• Inter-cultural competence and sensitivity.
• Displays the highest levels of integrity and commitment.
• Fluent in English. Spanish and/or French proficiency is a plus.
• Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.