Position Title: Member Experience Executive
Circle, Department: Revenue – Membership Development
Status (E/NE, FT/PT): Exempt, Full-Time
Reports to: Manager, Member Experience

Summary

Are you interested in joining a team of go-getters dedicated to serving and uplifting the community? Join Detroit Pistons team and our mission.

Here at the Detroit Pistons, we are focused on equality for all. We work collaboratively to foster a diverse and inclusive work environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do - and ensuring that everyone has a voice is how we do it.

As the Membership Experience Executive, you will focus on delivering an outstanding customer experience by building and maintaining long-lasting relationships, providing proactive service, and exceeding member expectations to our fans and guests. The Membership Experience team will build customer and fan loyalty by using personal touchpoints, offering unique experiences, as well as through communicating information and details effectively.

What you’ll be doing

Responsible for service effort and annual retention of account base
Working to upsell, cross-sell and generate new business from account base and referrals
Developing, maintaining, and enhancing relationships with clients including friends, family and guests
Proactively communicating to customers by being a specialist on member benefits and team initiatives
Providing a unique and personalized experience by going above and beyond expectations to increase the customer experience.
Managing and tracking personal touchpoints in Salesforce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events
Providing creative and innovative new ideas to enhance the team including new benefit programs, events, and renewal incentives
Assisting in coordinating and executing annual member events, virtual experiences, mailings, gifting, fence sitter initiatives
Working diligently to ensure a smooth account transition by collaborating with the Business Development, Group Sales and Inside Sales teams
Using logical thinking and problem-solving techniques to reach practical solutions for our members

What we’re looking for

Bachelor’s degree from an accredited university is required
At least 1 year of sports industry experience
1-2 years in a sales or customer service facing position
Excellent communication, networking and writing skills are required
Must demonstrate a high degree of motivation, time management, attention to detail and organization
Ability to write creatively and present ideas in a clear and concise manner
Collaborative spirit regarding recognizing overall goals and vision
An amiable, proactive, and self-motivated team improver
Experience using Ticketmaster, Salesforce, Archtics software

Covid-19

The Detroit Pistons organization is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from public health authorities and our medical advisors, we require that all Pistons employees be fully vaccinated against COVID-19. We will consider requests for exemptions to accommodate individuals who cannot be vaccinated due to a medical condition or sincerely held religious belief, practice, or observance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.