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4 Jun 2024

Security & Emergency Services Manager

🇺🇸 Columbus, OH, USA
Full Time
5+ years exp.

Summary

Oversees the day-to-day operation of the Security department for Nationwide Arena which includes close partnership with the Columbus Blue Jackets and Delaware North Sportservice. Manages the Security Staff on event days and non-event days. Responsible for the general Safety, Security and operational Policies and Procedures for the department as well as the training of Staff relative to these subject matters.

The Event Services & Security team consists of full-time and part-time Staff who cover roles associated with Guest Services (face-to-face people interaction) and Security (back of house as well as face-to-face people interaction). The Security & Emergency Services Manager is directly responsible for a staff of Full Time Hourly Security Guards and Leads aligned with the operation of the 24-hour, 7-day-a-week Security Operations Center. Part Time Hourly Security Guards and Supervisors covering all Back-of-House and scripted Front-of-House areas are part of this role’s responsibilities as well.

Additional responsibilities include the coordination of Third-Party Security to supplement event staffing as well as Emergency Services which includes Columbus Division of Police, Columbus Division of Fire and OhioHealth support. Serve as a conduit and thought partner for all related industry trends regarding Emergency Services as well as venue management Security.

The Security & Emergency Services Manager works closely with the Event Services Management team (key partners) to ensure venue wide coverage is aligned to support our Guests and event requirements. Supporting the collaborative environment of the department, the Security & Emergency Services Manager is assisted by the Event Services & Security Administrator who is a direct report.

Essential Duties and Responsibilities include the following. Other duties will be assigned.

  • Works with the Event Services Management team, Event Services & Security Administrator, Event Production Management team and other partners at multiple levels including Directors and Executives for special events to ensure departmental, event and Guest-facing Security needs are met and exceeded.
  • Plan and coordinate staffing for the 24-hour, 7-day-a-week Security Operations Center as well as staffing needs for each event relative to Security & Emergency Services. Maintain close oversight of any adjustments required with assistance from the Event Services & Security Administrator.
  • Ensures NHL Security-related protocols are upheld for all relative events. Coordinates with show/special event Security Managers, Tour Managers and Promoters for all event-related Security needs with a focus on preparation and communication to ensure Staff are prepared on show/special event days.
  • Coordinates with local officials such as the Columbus Division of Police, Columbus Division of Fire and OhioHealth as well as Federal Bureau of Investigation and Homeland Security on recommendations, procedures, threat assessments and implementation of all venue Security procedures as it relates to dignitary visits and signature events.
  • Briefs Security Staff including hired Third-Party Security and Emergency Services partners (Columbus Division of Police, Columbus Division of Fire and Ohio Health) prior to events regarding associated plans and expectations.
  • Highly engaged in the operation of events from a Security perspective in terms of evaluating the experience of our Guests and stakeholders, adjusting to on-site elements and ensuring all obligations are being met or exceeded.
  • Provides timely post-event feedback to the Director of Event Services & Security to ensure alignment with venue policies and procedures related but not limited to emergency situations, crowd management and Security.
  • Regularly evaluates the technical knowledge and performance of those individuals associated with the Security department. Organizes and conducts meetings with Staff to ensure cohesion. Determines employment status based on Staff alignment with policies and procedures. Makes Staff recognition for high performance and milestones a priority.
  • Responsible for all content associated with Security department standard operating guidelines which includes policies and procedures related to the operation of the Security Operations Center as well as general departmental topics and Security related event positions.
  • Develops and manages relationships with Vendors, Contractors, Staff and departments tied to the overall Security of Nationwide Arena including the service yard, loading dock, attached garage and perimeter areas.
  • Oversees daily and routine building inspections, access control components, CCTV systems, risk assessment and vulnerabilities, fire alarm systems and incident reporting for Nationwide Arena. Engages appropriate personnel when repairs and upgrades are necessary.
  • Responds to all emergencies and provides guidance to the Security department during normal business hours, non-business hours, holidays and weekends as required. Assists with emergency procedures including venue evacuations.
  • Assists with executing Security department goals and projects. Partners with the Director of Event Services & Security to develop and strategize these efforts.
  • Serve as a beacon for Staff excellence, harboring a spirit of openness to all those interacted with.

Supervisory Responsibilities

  • The Security & Emergency Services Manager manages a staff of Full Time Hourly Security Guards and Leads as well as Part Time Hourly Security Guards and Supervisors. Serving as a direct report is the Event Services & Security Administrator who assists this role with various support tasks for the department.
  • Overseeing Third-Party Security to supplement event staffing as well as Emergency Services which includes Columbus Division of Police, Columbus Division of Fire and OhioHealth support is a key aspect of this role. Serve as a conduit and thought partner for all related industry trends regarding Emergency Services as well as venue management Security.
  • The ability to carry oneself as a subject matter expert as well as a key stakeholder within the Event Services & Security team is essential. Serving as a positive role model for all those within Columbus Blue Jackets Arena Management and Columbus Blue Jackets as well as with on-site Corporate Partners and Vendors is always expected.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
  • Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
  • Dependability – Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.
  • Leadership – Conducts themselves in a way that provides strong leadership skills and execution within the Company and Staff at all levels.
  • Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.
  • Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps skills up to date.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s Degree from four-year college or university; minimum of five years of experience operating a Security department at a Manager level or above within a major event venue (10,000+ capacity) required; training in safety, security or law enforcement; experience with Simplex Fire Alarm systems, building automation systems, CCTV and access control systems is required; supervisory experience is required; an equivalent combination of education and experience may be considered.

*Valid Driver’s License is required.

Computer Skills

To perform this role successfully, an individual should have considerable knowledge of utilizing Microsoft Office and computer applications related to presentation creation and staffing systems including payroll and scheduling software. Experience with using technology to communicate with Staff directly in various methods (phone, email, online surveys, mobile applications, etc.) is required. Knowledge of access control systems, CCTV systems and general knowledge of computer applications related to Simplex Fire Alarm and building automation systems is required.

Physical Demands

The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the candidate is regularly required to talk or hear. The candidate is frequently required to stand, walk and sit. The candidate is occasionally required to use hands to handle or feel and reach with hands and arms. The candidate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this role include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the candidate is frequently exposed to outside weather conditions. The candidate is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate with opportunities for sustained high noise levels during select events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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