Job Title: Ticketing Department Internship
Department: Ticket Sales & Service
Reports To: Ticketing Department Management
FLSA: Hourly, Non-Exempt

The Cincinnati Reds Ticketing Department is seeking team-oriented individuals to fill a variety of internship roles for the 2025 regular season. Internships will begin in March of 2025 and will run through September 2025.
Internship roles include the following:

Ticketing Department Office Internships:

Group Sales
Premium Sales
Retention/Season Sales
Ticket Operations
Consumer Clubs

Ticketing Department Gameday Internships:

Gameday Sales
Customer Service

Essential Duties and Responsibilities:

Be knowledgeable of all aspects of ticket packages and Consumer Clubs memberships.
Responsible for working both gamedays and non-gamedays throughout the regular season.
Work within Tickets.com ProVenue and Microsoft Dynamics CRM software.
Generate reports utilizing Tickets.com ProVenue and Microsoft Excel.
Provide an exceptional experience for each guest that visits Great American Ball Park.
Provide a high level of service utilizing RedsWay training for all customers.
Be attentive to guests’ needs, have full knowledge of all policies, services, and ballpark locations.
Perform in-seat visits, assist with guest services, and staff the VIP Ticket Concierge.
Conduct inbound and outbound touch points via phone and email.
Execute sales inside the ballpark on game days.
Assist with the planning and staffing of both onsite and offsite events.
Keep locations in the ballpark clean, organized, and adequately stocked.
Mail ticket orders and product information.
Perform other duties as assigned.

Knowledge, Skills and Abilities:

Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, or related field preferred.
Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications.
Excellent oral and written communication skills.
Ability to learn quickly, adapt to changing situations, and resolve guest issues in real time.
Ability to understand products and services, and communicate information in a fast-paced environment.
Flexibility in scheduling is required and will involve evenings, weekends, and holidays.

Expectations:

Adhere to Cincinnati Reds organization policies and procedures.
Act as a role model within and outside the Cincinnati Reds organization.
Performs duties as workload necessitates.
Demonstrate flexible and efficient time management, and ability to prioritize workload.
Meet department productivity standards.

Physical Demands:
While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.

Work Environment:
Work is performed in a typical interior/office work environment; however, employee will have “game- day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
Hours will include nights, weekends, and holidays.

Please Note:
This is a seasonal internship opportunity. No benefits will be provided.

Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

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