Job Title: Ticketing CRM Associate
Department: Ticket Operations
Reports To: CRM Manager
FLSA: Hourly, Non-Exempt
The Cincinnati Reds seek a dedicated and hardworking individual to help assist with the organization’s various Ticketing CRM initiatives. The role’s primary objectives will be to work with the organization’s CRM team to generate new sales and renewal campaigns and to clean up duplicate accounts and negligible fields within Microsoft Dynamics CRM. The role is responsible for maximizing efficiency and accuracy from within the CRM system.
Essential Duties and Responsibilities:
- Generate new Ticketing CRM campaigns to drive revenue growth
- Assist with lead distribution and rep pipeline management
- Analyze and compile current campaign results, including revenue and efficiency
- Assist with Ticketing CRM training and new staff onboarding
- Data entry into Ticketing CRM system
- Assist with Ticketing CRM and Tickets.com data cleansing efforts
- Assist in the implementation of new data sources into Ticketing CRM
- Keep up-to-date on industry trends as they relate to Ticketing CRM database management, customer segmentation, and technological advancements
- Responsible for working on a computerized ticketing system
- Generate reports from ticketing system and Microsoft Excel
- Perform other duties as assigned
Knowledge, Skills and Abilities:
- Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, Analytics, or related field preferred
- Experience using a CRM system and/or ticketing database (preferred)
- Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications
- Excellent oral and written communication skills. Good grammar, voice and diction
- Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time
- Ability to understand products and services, research and communicate information in a fast-paced environment
Physical Demands:
While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift
Work Environment:
Work is performed in a typical interior/office work environment and in a “game-day” environment with responsibilities where the employee may be exposed to weather conditions prevalent at the time
Hours may include nights, weekends and holidays
Expectations:
- Adhere to Cincinnati Reds organization policies and procedures
- Act as a role model within and outside the Cincinnati Reds organization
- Performs duties as workload necessitates
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Meet department productivity standards
- Ability to work up to 40hrs per week from February to the end of the regular baseball season
Please Note:
This position is a full time, season long opportunity with the ability to work around college class schedules
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
You MUST complete your application in the third-party system to be considered. Once you click "Apply Now" you will be redirected to finish your application. Applicants who do not complete this step will not be considered.
