Job Title: Receptionist (Gtech Community Stadium)

Department: Venue Operations

Reporting: Facilities Manager

Location: Gtech Community Stadium

Salary: £28,000 - £30,000 per annum

Closing date: 10 July 2024

Regulated Role: No

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at https://www.gov.uk/dbs-check-applicant-criminal-record

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview, you will be asked to fill out a Declaration of Offences Form.

The role of the Club Receptionist

The ideal candidate will be a diligent and hard-working professional capable of managing a diverse range of office support and administration tasks. This role involves not only management of many day-to-day office activities to ensure its smooth running but also meeting and greeting stakeholders, administrative support to leaders and diary management. Other essential office responsibilities will also be part of the daily routine.

This individual must thrive under pressure and exhibit a high level of attention to detail and discretion. The ability to introduce innovative and effective approaches to improve outcomes is highly valued.

The preferred candidate will possess proven administrative and office co-ordination or management. Current or prior know-how in a similar role would be an advantage. We welcome individuals with diverse backgrounds who can contribute to the efficient functioning of our dynamic team by assisting us in our current office environment, help with the move to our new space and then support us there.

Main Accountabilities

Welcome and assist visitors and clients, directing them to the appropriate contact.
Answering and redirecting telephone calls, emails and messages.
Maintain a tidy and presentable reception area.
Report office faults to Facilities Management and ensure timely resolution of tasks.
Oversee parking arrangements for visitors and staff, manage security passes, and log all visitor entries.
Sorting and distributing mail.Assist with the C&E Ops team with the planning and organising of external bookings, conference & events that take place at the Gtech Community Stadium,
and liaising with the security and cleaning team to make sure meeting rooms are clean and tidy ready for use..
Assist Facilities Manager to carry out their role effectively within the Stadium
Be available to act as receptionist cover at the clubs Vantage office as required (400m from Getch Community Stadium) which will involve assisting with the planning and organising of internal meetings, events and taking charge of catering requirements. This includes meeting room setup, arranging resources (stationery, refreshments etc) and liaising with the cleaning team to make sure meeting rooms are clean and tidy.
To include admin, visitor management and preparation of function sheets with upcoming C&E events to assist the C&E Ops team.
Some Health & Safety responsibilities as appropriate.
Undertake additional office responsibilities as required to ensure the smooth and efficient operation of the Club.

Safeguarding Accountabilities

Ensure security measures to safeguard employees are followed.
Collaborating with the security team or service providers as needed.

General Club Accountabilities

To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
To ensure compliance with the Club’s Code of Conduct
To ensure compliance with the Club’s Safeguarding Policy and processes.
To ensure compliance with all relevant legal, regulatory, ethical and social requirements
To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
To keep confidential any information gained regarding the Club and its personnel
To maintain a flexible approach to work at all times
To promote equity, diversity and inclusion at the Club, in line with our EDI strategy
To promote and support positive mental health and wellbeing throughout the Club both on and off the field

Key Internal Relationships

Facilities Manager
EA to CEO and Board
PA to CEO and ExCo members
Business Operations
Commercial Sales
Venue Operations
Communications
Venue Operations
Fan & Community Relations
Campaigns & Promotions
Football Administration

Person Specification – Essential Personal Characteristics

Excellent written and verbal communication skills

Competent with Microsoft Office packages, particularly Word and Outlook

Confident working alongside senior executives

A self-starter with a high level of initiative and proactivity

Great communication skills with an ability to inspire and motivate others

Uses initiative with minimal supervision with the desire to proactively support the teams

Can manage a heavy workload with strict deadlines

Excellent organisational skills

Flexible and willing to take on ad-hoc tasks

Comfortable working independently and as part of a team

Person Specification – Desirable Characteristics

Outstanding customer service skills.
Able to thrive in a fast-paced work environment.
Ability to tightly manage your time effectively and productively.
Remains calm under pressure
Desire for continuous personal improvement.
A H&S or administration certification

Receptionist - Gtech Community Stadium