Job Title: Safety Steward

Department: Venue Operations

Reporting: Head of Safety & Security

Location: Gtech Community Stadium

Salary: £15.10 per hour

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

The role of the Safety Steward
To act in accordance with the general recommendations of the Guide to Safety at Sports Grounds (Green Guide) and the specific requirements of the Safety Certificate issued by the Local Authority under the Safety of Sports Ground Act 1975.

Main Accountabilities:

Ensure that you report for duty on time to sign in and report to your area in good time.
Adhere to the Stadium dress code.
Attend pre match briefings and post-match debriefings, as required.
Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground.
Know the location of the First Aid Rooms and any location of First Aiders in your stand.
Be fully conversant with any emergency messages/announcements used to alert staff that an Emergency has arisen.
Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
Comply promptly with any instruction given in an emergency by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer or a Police Officer..
Monitor the spectators throughout the Stadium for signs of distress or overcrowding and take action in accordance with briefing instructions.
Prevent overcrowding by ensuring the spectator limits in various parts of the Stadium are complied with and spectators sit in the designated area assigned by their ticket.
Prevent spectators, as far as possible, from climbing fences and other structures and from standing on seats.
Ensure that gangways and exits are kept clear at all times.
Ensure you understand how the seating number and row numbers work in your designated area.
Know where and how to use the nearest emergency phone.
Staff all entrances and exits.
Remain at your allocated post as instructed unless authorised or ordered to do otherwise by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
Report to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer any damage which is likely to pose a threat to safety e.g. a damaged seats.
Recognise any safeguarding issues and report them to the Stand Manager or by the emergency phone to the Event Control.
Not use their phones to access social media during their shift.
Assist in the prevention of a pitch incursion/invasion.
Assist as required in the evacuation of the Stadium.
Assist in the identification of spectators who are banned from the stadium or who do not possess tickets or who are in possession of forged tickets.
Assist in the prevention of breaches of the Ground Regulations.
Know how to identify an unattended package or bag using the H.O.T.S process.
Develop an excellent knowledge of the geographical layout of the Stadium in which you are employed, in particular its entry and exit routes and to know the emergency evacuation messages as relevant to all areas of the stadium.

General Club Accountabilities:

To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
To build and maintain good working relationships while maintaining a professional image.
To keep confidential any information gained regarding the Club and its personnel.
To maintain a flexible approach to work at all times.
To ensure compliance with all Matchday Safeguarding processes and the Club’s Safeguarding Policy and processes
To ensure compliance with the Club’s Code of Conduct.

Person Specification:

Previous experience of managing spectators at sporting events either as a Safety Steward or in another acceptable capacity is preferable but not essential as training is a legal requirement and will be provided.
Must be able to communicate calmly and effectively with the Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer and the Safety Officer when under duress.
Must be able to communicate with spectators, customers and staff at all levels, at all times particularly under hostile and challenging circumstances.
Must have good people management skills.
Must be able to provide basic Emergency First Aid or know how and who to contact in the event of identifying someone in need of first aid
Good Customer Care skills would be advantageous.
Must be able to work as part of a team.
Must have an NVQ Level 2 in Spectator Safety.
All applicants must be available to work weekends and evenings and commit to being available between August and May.

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at https://www.gov.uk/dbs-check-applicant-criminal-record

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview, you will be asked to fill out a Declaration of Offences Form.

Safety Steward - Gtech Community Stadium (Casual)