DEPARTMENT OVERVIEW:

The Game Events & Services Team supports both the Premium Sales and Group Sales teams to execute premium packages and group hospitality by facilitating payments, ticket distribution, food-and-beverage orders, gameday itineraries, and general game day details. We ensure client satisfaction by hosting these reservations at every Red Sox game, Red Sox Destinations trip, special event, and concert at Fenway Park.

POSITION OVERVIEW:

This position is responsible for helping handle the servicing for the Premium Sales, Group Sales and Special Events Departments. This includes serving as the main point of contact to clients as well as hosting clients for various experiences including games, concerts, and special ticketed events here at Fenway Park.

RESPONSIBILITIES:

Manage the servicing for suites, packages, events for game day and special events – including but not limited to site visits, invoices, payments, itineraries, order forms, ticket distribution, and beyond
Host various packages on game days with full and part-time staff for the Premium Sales, Group Sales, Special Events Departments and beyond to nurture and develop relationships with clients
Serve as the primary point of contact leading up to the event.
Ability to professionally communicate via phone calls, emails, and virtual meetings
Work with outside vendors (Aramark, ’47 Brand, Live Nation, etc.) as well as other departments at Fenway to help brainstorm and implement ideas for successful client experiences
Perform various office functions as necessary (maintenance of gift inventory, department mailings, software enhancements, and game day supplies)
Attend various networking events to further promote the Premium and Group Sales brand
Ability to travel occasionally to host off-site Red Sox Experiences

CHARACTERISTICS/QUALIFICATIONS:

Bachelor’s degree required; concentration in communications, marketing or sports-related field preferred
Two or more years of customer/client service experience in a corporate setting
Event experience a plus
Excellent written, verbal and telephone communication skills
Superior customer service experience, preferably in the sports or entertainment industry
Self-motivated team player and willing to work long hours, weekends, holidays and nights as needed
Outstanding knowledge of Microsoft Office
Proficiency with CRM, Salesforce, ProVenue, Adobe, and Canva is a plus
Working knowledge of Fenway Park, Boston Red Sox, and MLB Ballpark App a plus

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Coordinator, Game Events & Services