The Role

We are looking for a Matchday Operations Assistant to work on a Casual basis. This role will support with the execution of Men's and Women's Arsenal fixtures and key activations at Emirates Stadium, ensuring an outstanding matchday atmosphere and positive supporter experience.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Matchday production - Support the execution of the matchday in-bowl production including assisting the delivery of the matchday show and internal and external activations
Scheduling and communication - Work alongside various matchday teams to ensure successful delivery of all matchday operations
Continuous improvement - Seek to add value where possible to improve the end to end supporter experience
Innovative thinking - Help to shape key club moments which resonate with our global supporter base
Deliver key touchpoints - Assist the Supporter Experience team in delivering best in class touchpoints for supporters and other groups
Professional stakeholder management - Communicate effectively with various internal and external stakeholders
Safety conscious - Understanding of internal protocols and processes such as Health & Safety and Safeguarding processes in events
Customer service - Provide excellent customer service to those attending matchdays and events

Please note: This casual role will require working evenings and weekends as per the requirements of matchdays at Emirates Stadiums, and other venues as and when required.

What we are looking for

Previous involvement in planning and delivery of major events or projects in sport or entertainment which drive significant external impact
Proven experience in managing a varied workload in a fast-paced operational environment
Relevant experience in a customer/public facing environment, providing excellent customer service
Availability and flexibility to work evenings, weekdays and weekends

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Wednesday 3rd July 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!

Matchday Operations Assistant (Casual)