Fan Loyalty Staff (Part-time)

Fan Loyalty Staff

When: March – October 2025

Hours: Approximately 15-20 hours per week

Flexible scheduling

Job Summary:

The Fan Loyalty Staff represents the Arizona Diamondbacks organization at the D-backs Kids Club Headquarters inside Chase Field during all home games. Candidates should enjoy working with people to provide excellent fan experience. This is a part-time, seasonal position.

Responsibilities:

• Communicate to fans what the D-backs Kids Club is, how to sign up, the benefits of the program and how to redeem prizes using the MLB Ballpark app
• Facilitate prize distribution and restock/organize inventory
• Interact with fans to provide excellent customer service
• Assist with facilitating additional activations as needed

Minimum requirements:

• Experience with face-to-face customer interaction and excellent customer service skills
• Outstanding communication skills and a positive, energetic personality
• Ability to work independently or with a team
• Must be able be on your feet for 5-7 hours at a time
• Must be willing to work all 2025 Arizona Diamondbacks home games, largely consisting of evenings, weekends and holidays (an example of game day hours could be weekdays from 4:30P – 9:30P and Sunday 11A – 4P)
• Bilingual in Spanish a plus
• Familiarity with the MLB Ballpark app a plus