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Job listing closed on 29 Nov 2023
16 Nov 2023

Account Manager, Group Sales & Hospitality

🇺🇸 Scottsdale, AZ, USA
Full Time
1+ year exp.

Job Title: Account Manager, Group Sales & Hospitality

Department: Ticket Sales

Reporting: Senior Manager, Business Development

Job Summary:

The Account Manager, Group Sales & Hospitality is responsible for managing and generating revenue through Group sales of ticketing and premium inventory. Inventory includes the selling of full-season memberships, partial memberships, group tickets, and premium areas.

The Account Manager is also responsible for providing existing Season Ticket Members & Group Sales Accounts with excellent customer service, managing such Season-Ticket-Member relationships, and aiding and maintaining continuous contact to renew accounts while also gathering referrals to generate new business.

The Account Manager, Group Sales & Hospitality must have a proven track record in Group sales and be a professional and self-motivated individual.

Tasks and Responsibilities:

  • Independently identify and develop new group sales opportunities by prospecting current and past clients, cross selling, true dedication to prospecting and hosting in-arena appointments.
  • Drive new revenue in Arizona Coyotes season, partial, and group ticket packages.
  • Develop, open, and maintain effective channels of communication with each client to provide exceptional client service (via phone, email, text & face-to-face interaction)
  • Serve as the primary point of contact for assigned clients and liaison between the Ticketing & Premium department and other departments within the Arizona Coyotes
  • Develop independent strategies and procedures to provide regular updates to clients on campaigns that directly affect their account
  • Build and strengthen relationships with existing and new group accounts
  • Develop and implement strategies and procedures to introduce to continually grow revenue in your assigned group category. Maximize renewals and incremental opportunities.
  • Ability to work multiple tasks and create, plan, and implement new group theme nights each season.
  • Performing group related responsibilities, including entertaining clients and fulfilling group night experiences and/or commitments.
  • Handle a high level of sales activity, including a minimum 250 calls / week and meet sales goals.
  • Represent, actively promote, and sell tickets at events; including games, outside ticket events, ticket on-sales not excluding nights, weekends and holidays.
  • Meet and exceed all weekly, monthly and yearly sales goals for the Coyotes and related events.
  • Other duties as assigned by the SVP, Ticketing and Premium and Senior Manager, Business Development.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and procedures
  • Excellent communication and organizational skills, with the ability to develop creative ways to increase revenues
  • Ability to handle multiple projects
  • Ability to quickly build rapport with customers and assess customer needs.
  • Firm understanding of Arizona Coyotes ticket products and services.
  • Character traits include honest & enthusiastic, with a strong work ethic and desire to work in sports
  • Self-starter who is motivated to exceed expectations
  • Ability to work flexible hours including nights, weekends and holidays
  • Ability to acquire or produce and maintain a valid Arizona driver’s license and meet company vehicle driving standards.

Education and Formal Training:

  • Bachelors degree required


  • A minimum of (1-2) year professional sports team group sales experience is preferred.
  • Customer service experience in promoting a variety of ticket/membership packages in a team, arena, or membership environment.

Materials and Equipment Used:

  • Office equipment: Daily use of Ticketmaster Archtics, Salesforce, Microsoft CRM, KORE Software, Zipwhip, Excel, and Word

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.