Position: Associate, Luxury Guest Experience – Part Time/Non-Exempt

Department: Guest Experience

Reports to: Coordinator, Guest Experience

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Summary:

The Arizona Cardinals Football Club has unveiled brand-new, unique luxury gameday seating and experiences and we are seeking passionate individuals with high-end guest experience & service capabilities. The primary responsibility of this position is to provide luxury-quality service to all guests within State Farm Stadium, specifically including those in our exclusive luxury seating, lounge, and hospitality areas.

Primary Job Duties:

The Associate, Luxury Guest Experience, will have the daily responsibilities, without limitation, to include the following:

Serve as a brand ambassador of the Arizona Cardinals Football Club, championing our organization
Provide unparalleled service to our luxury guests
Ensure every last detail is accounted for from arrival to departure; taking time to give genuine, continuous care for each guest, resolving questions and concerns as they arise
This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to The Arizona Cardinals and State Farm Stadium
Embrace Cardinals luxury service culture and treat all guest and associates with the utmost of respect and kindness
Maintain up-to-date knowledge on all team and stadium information to effectively communicate with all guests
Resolves guest concerns in a professional and efficient manner without unnecessarily referring guests to other team members – understanding feedback, researching, offering solutions including multiple options, and strategies
Follows through and feels ownership of guest feedback and requests
Create exceptionally special experiences that will become treasured memories
Setup, maintenance, and takedown of experience areas when required, maintaining a clean and organized area
Other duties as assigned

Qualifications/Requirements:

Education: High school diploma, or equivalent experience required, continuing education preferred
Experience: 1-2 years of experience in guest support, client services, or equivalent experience
Excellent customer service skills to interact with guests and address their needs
Strong communication skills to convey information and recommendations effectively
Bilingual language skills preferred
Commitment to work ALL preseason, regular season, and playoff home games (nights, holidays, weekends, and weekdays may be included)
Availability to work all ancillary events & Cardinals’ events (Dates & Times TBD)
Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management, organization, and prioritization
Highly motivated with a strong work ethic
Collaborative and team-oriented
Able to maintain confidential information
Must complete all pre-employment forms and successfully pass a background check
Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length
Ability to lift up to 20-30 pounds on a regular basis

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Luxury Guest Experience Associate