Position: Account Manager, Membership Services – Full Time/Exempt

Department: Ticket Sales

Reports to: Director, Membership Services

Location: Tempe, AZ (On Site)

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). The Cardinals compete in the National Football Conference (NFC) West division and call State Farm Stadium in Glendale their home stadium.

As one of the oldest pro football franchises in the U.S., the Cardinals Club has established itself as a sport and cultural hallmark within Arizona, developing a family-oriented culture that strives to be a championship team on the field, in the community, and as an organization. Over the years, the organization not only continues to grow its fanbase and reach within the local community but also prides itself in maintaining a diverse and dedicated workforce.

If you want to join an organization that values safety, courtesy, efficiency, experience, diversity, and longevity, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Job Summary:

The Arizona Cardinals are looking for a dedicated and customer-focused Account Manager to join our team. Located in in the picturesque state of Arizona, this role offers a unique opportunity to work at one of the most exciting organizations in the NFL. The Arizona Cardinals joined the NFL as a charter member in 1920, which makes us the oldest continuously run professional football franchise in the US.

The Membership Services Account Manager will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and contributing to the overall success of the Arizona Cardinals. Your commitment to fan satisfaction will be instrumental in fostering lifelong fans.

Primary Job Duties:

The Account Manager, Membership Services will have the daily responsibilities including, without the limitation the following:

Establish and maintain client relationships that will result in client satisfaction and retention
Act as a main liaison between Arizona Cardinals and the client
Manage and execute Member events, including booking, RSVP’s, gifts, and activities
Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability
Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance
Perform Game / Event requirements as needed
Interact with other departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office)
Create and track mandatory touchpoint opportunities per account in CRM
Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention
Identify and close sales opportunities by conducting networking and assertive outreach to current client base
Positive and enthusiastic approach to customers and an expectation to respond to client’s needs in a timely manner
Other duties as assigned

Qualifications/Requirements

Education: Bachelor’s degree from an accredited college or university, or equivalent experience
Experience: Proven track record of 1-2 years of service/sales experience, or equivalent
Experience tracking communications and correspondence with clients using a CRM system preferred
A positive commitment to providing exceptional customer service
Candidate must have a strong work ethic and desire to build a career in professional sports
Ability to stay organized and finish task in a timely manner
Strong communication skills, both verbal and written, and exceptional interpersonal skills
Excellent organization skills and attention to detail
Proficient in Microsoft Word, Excel, and Outlook
Must be able to work non-traditional hours, including evenings, weekends, and holidays

Cardinals Benefits/Perks Summary:

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

Health, Dental, and Vision Insurance options; effective the first day of hire
401 (k) retirement option with employer match contribution
Paid Time Off Accruals (including sick time accruals)
Paid Time Off for most Federal holidays
Time off for Maternity, Paternity, Military, and Bereavement
MDLIVE: 24/7 medical support
Flexible Spending Accounts (FSA) & Health Care Saving Account options
Discounts on Cardinals gear & paraphernalia
Tuition reimbursement & Professional Growth opportunities
Daily free lunch
Complimentary season tickets
Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.