The starting hourly rate range for this position is $20.61 to $25.77 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The Premium Services Coordinator is responsible for supporting sales efforts, servicing existing clients, and ensuring a high renewal rate of Club Seat and Suite accounts.

Responsibilities

Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices, and payment plans for new and renewing Premium accounts
Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events
Manage accounting of Food & Beverage invoices
Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, following up on maintenance, and housekeeping requests
Manage inventory of autographed Ducks items, other giveaways/gifts, equipment used in suites or by concierge staff
Coordinate client gifts and special events, including client road trips
Manage clear and ongoing communications with Suite and Club Seat clients regarding payments, ticket changes, exclusive invitations, etc.
Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department
Assist in overseeing part-time Concierge staff
Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within the department as needed

Skills

Bachelor’s degree or equivalent
1-2 year’s customer service experience / sales support working with high-end/VIP clientele
Minimum 1-year experience working in an office environment in a support role
Minimum 1-year experience working with legal contracts
Basic understanding of accounting and invoicing; able to accurately calculate simple mathematics such as addition, subtraction, multiplication
Basic working knowledge of Microsoft applications (Word, Excel, and Outlook)
Strong attention to detail and solid organizational skills
Excellent interpersonal and communication skills, both written and verbal
Working knowledge of CRM, Archtics, and ABI is helpful
Able to work a flexible schedule, including nights, weekends, and some holidays

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required – 1-2 Years

This position is on-site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Premium Sales & Service Coordinator