The Tampa Bay Rays are seeking energetic collaborators for game day/night positions during the 2024 season. We are looking for outgoing, professional, dependable, and conscientious individuals to round out our part-time Box Office staff. Shifts will include morning, evening, and weekends during the regular season. Select shifts will be available outside of the regular season.

Qualified individuals will be responsible for (but not limited to):

Selling tickets for Rays baseball and other events at Tropicana Field through ticketing software and the MLB Ballpark app
Provide exceptional customer service and improve the mobile experience for all Rays fans while reflecting the fun, safe, and energetic atmosphere of Rays baseball
Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App
Assist and be a resource to all fans throughout Tropicana Field.
Assist with various special projects as needed
Selling tickets to Rowdies soccer and other events at Al Lang

Potential candidates must have:

Strong customer service skills.
Ability to work well in a fast-paced environment.
Strong computer skills and ability to learn new software including Pro-Venue
Punctuality and dependability
Availability on nights, weekends, and holidays is a must, includes at least 75% of the 81 home games
Familiarity with both Apple and Android apps and cell phone technology
Professional, positive, and friendly personality
Strong attention to details
An understanding of technology
Ability to communicate effectively with fans, coworkers, supervisors, and management team

Box Office Associate