JOB SUMMARY

The Lightning Ticket Coordinator will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Sr. Manager of Lightning Ticketing, this position will ensure excellent, efficient, and professional ticketing and sales services for the Tampa Bay Lightning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Set up and maintain Tampa Bay Lightning events on Archtics system
Assist in setting up various group and single game ticket offers
Perform daily financial reporting of activity through Archtics system
Work with Sales department on Bolt for Life Membership accounts
Coordinate and provide support formultiple departments across the organization with ticketing needs
Assist with game night and customer service issues
Assist in mobile ticketing applications and processes
Training and development of event night supervisors
Participate in organizational and department personal development activities
Perform other duties, as assigned

SUPERVISORY & MANAGEMENT RESPONSIBILITIES

Assist with oversight of game night Ticket Office staff

GAME/EVENT RESPONSIBILITIES

Game/Event Night Responsibilities: Yes
Approximate number of events worked per year: 40+

QUALIFICATIONS

Bachelor’s Degree required
1+ year of related work experience, primarily in Ticket Operations
Ticketmaster Host and Archtics systems experience preferred
Excellent customer service skills
Excellent organizational skills
Excellent written and verbal communication skills
Positive attitude with a focus on finding solutions
Attention to detail and adaptability to a changing sports environment required
Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Ability and willingness to work at Amalie Arena and the Yuengling Center

WORKING CONDITIONS

Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
This is an onsite role; flexibility to work a minority of time remotely.
Ability to work extended hours including late nights, holidays, and weekends as needed
Ability to work prolonged periods sitting at a desk and working on a computer.
Ability to lift/carry/move up to 30 lbs.
Ability to work in cold/hot indoor and outdoor temperatures
Ability to use hands and fingers on office and mobile technology
Ability to listen and speak on phone, in meetings, and in one-on-one conversations
Ability to commute to various venues throughout the Greater Tampa Bay Area
Ability to move comfortable throughout the arena with minimal accommodations
Ability to stand on feet for long periods of time, walk long distances and climb stairs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.