IT Infrastructure & Operations Manager
The IT Infrastructure & Operations Manager will manage a team of full-time engineers and part-time technicians to provide services and support to the organization. Providing day-to-day management and development for the team, the IT Infrastructure & Operations manager will manage projects to ensure seamless delivery, implementation, support, and issue resolution spanning cybersecurity, data center technologies, wired and wireless networking, and unified communications. Using your knowledge and experience with the technology, the IT Infrastructure & Operations Manager will help guide our organization to implement solutions that will move us forward and keep us ahead of the competition
Essential Duties & Responsibilities:
Provide direction and day-to-day management of IT Infrastructure & Operations staff to ensure that any roadblocks are removed, and engineers/teams are successfully moving forward
Make sure that projects are prioritized, scheduled, and completed according to business need
Foster collaboration by leading regular meetings and communicating with process owners, cross department groups, and other stakeholders to negotiate priority and timelines while managing resources required to get the job done
Hire new associates, conduct performance reviews, guide, and mentor their career development
Ensure on-time and defect-free delivery of solutions in accordance with VSG standards
Follow IT best practices in security, licensing, incident & request management, and architectural standards
Coach and mentor associates. Develop team members to increase value to the organization
Reduce complexity in the environment
Identify future opportunities for system enhancement and value generation
Optimize cloud resources for performance while balancing cost implications
Schedule resources to ensure all events requiring IT Services are covered.
Approximate number of events per year: 120
Bachelor’s degree in Computer Science, Math, Information Systems or equivalent development experience
7 years of IT Infrastructure & Operations experience with 3 years leading/supervising multiple IT projects through implementation including prior work defining complex architecture and integration with multi-tiered systems
Strong leadership and people management skills with the ability to build and grow teams of highly motivated, deeply technical, productive infrastructure engineers
Significant functional experience (5 years) with core Technologies and Architectures
Network – Cisco, Extreme, HP
Servers & Storage – Dell, HP, QNAP
Virtualization – VMWare, Hyper-V
Cloud – AWS, Azure, GCP
UCaas – RingCentral, Dialpad
Identity – Azure AD, ADFS
Able to communicate highly technical concepts in a clear/concise manner to non-technical individuals
Experience prioritizing technology needs within set budget requirements
Knowledge of project management methods and tools
Experience with Agile / DevOps approaches or methodologies
Advanced experience in working with the various IT teams to build and implement a scalable architecture for relevant software solutions
Full fluency and expert-level knowledge in systems/languages applicable to the role
Financial and statistical reporting knowledge and experience
Strong interpersonal and decision-making skills
Effective verbal and written communication skills
Demonstrated ability to manage multiple priorities and deadlines while making quick and strategic decisions
Ability to work extended hours, weekends, and holidays pursuant with industry and project demands
Demonstrated skills in managing successful projects, including budgets and timelines, and the ability to procure and engage construction and consulting services
Ability to respond effectively and diplomatically to sensitive issues
Outstanding internal and external customer service skills
Experience working in Sports or Entertainment Venue preferred.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must regularly lift and /or move up to 25lbs/12kg.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
This position work in a typical office environment with a moderate noise level.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.