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Job listing closed on 22 Sept 2023
13 Sept 2023

IT Infrastructure & Operations Manager

πŸ‡ΊπŸ‡Έ Tampa, FL, USA
Full Time
7+ years exp.

Job Summary:

The IT Infrastructure & Operations Manager will manage a team of full-time engineers and part-time technicians to provide services and support to the organization. Providing day-to-day management and development for the team, the IT Infrastructure & Operations manager will manage projects to ensure seamless delivery, implementation, support, and issue resolution spanning cybersecurity, data center technologies, wired and wireless networking, and unified communications. Using your knowledge and experience with the technology, the IT Infrastructure & Operations Manager will help guide our organization to implement solutions that will move us forward and keep us ahead of the competition.

Essential Duties & Responsibilities:

  • Provide direction and day-to-day management of IT Infrastructure & Operations staff to ensure that any roadblocks are removed, and engineers/teams are successfully moving forward
  • Make sure that projects are prioritized, scheduled, and completed according to business need
  • Foster collaboration by leading regular meetings and communicating with process owners, cross department groups, and other stakeholders to negotiate priority and timelines while managing resources required to get the job done
  • Hire new associates, conduct performance reviews, guide, and mentor their career development
  • Ensure on-time and defect-free delivery of solutions in accordance with VSG standards
  • Follow IT best practices in security, licensing, incident & request management, and architectural standards
  • Coach and mentor associates. Develop team members to increase value to the organization
  • Reduce complexity in the environment
  • Identify future opportunities for system enhancement and value generation
  • Optimize cloud resources for performance while balancing cost implications

Game/Event Responsibilities:

  • Schedule resources to ensure all events requiring IT Services are covered.
  • Approximate number of events per year: 120


  • Bachelor’s degree in Computer Science, Math, Information Systems or equivalent development experience
  • 7 years of IT Infrastructure & Operations experience with 3 years leading/supervising multiple IT projects through implementation including prior work defining complex architecture and integration with multi-tiered systems
  • Strong leadership and people management skills with the ability to build and grow teams of highly motivated, deeply technical, productive infrastructure engineers
  • Significant functional experience (5 years) with core Technologies and Architectures
    • Network – Cisco, Extreme, HP
    • Servers & Storage – Dell, HP, QNAP
    • Virtualization – VMWare, Hyper-V
    • Cloud – AWS, Azure, GCP
    • UCaas – RingCentral, Dialpad
    • Identity – Azure AD, ADFS
  • Able to communicate highly technical concepts in a clear/concise manner to non-technical individuals
  • Experience prioritizing technology needs within set budget requirements
  • Knowledge of project management methods and tools
  • Experience with Agile / DevOps approaches or methodologies
  • Advanced experience in working with the various IT teams to build and implement a scalable architecture for relevant software solutions
  • Full fluency and expert-level knowledge in systems/languages applicable to the role
  • Financial and statistical reporting knowledge and experience
  • Strong interpersonal and decision-making skills
  • Effective verbal and written communication skills
  • Demonstrated ability to manage multiple priorities and deadlines while making quick and strategic decisions
  • Ability to work extended hours, weekends, and holidays pursuant with industry and project demands
  • Demonstrated skills in managing successful projects, including budgets and timelines, and the ability to procure and engage construction and consulting services
  • Ability to respond effectively and diplomatically to sensitive issues
  • Outstanding internal and external customer service skills
  • Experience working in Sports or Entertainment Venue preferred.

Working Conditions:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The associate must regularly lift and /or move up to 25lbs/12kg.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
  • While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
  • This position work in a typical office environment with a moderate noise level.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.