Innovation & Technology Network Administrator

Job Summary:

This full-time position provides network support for all associates of VSG along with the Tier 2 systems and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. This position is responsible for responding to requests in a timely manner under the direction of Director of Technology Services.

Essential Duties & Responsibilities:

• Provide all end -users and guests a positive first impression by offering World Class Plus Service
• Provide primary support for wireless and wired networking and telecommunications systems
• Full proficiency in on-prem, cloud and hybrid operating environments
• Monitor service desk email and ticketing system and resolve Network operations tickets in an efficient manner
• Respond to all pertinent IT incidents during assigned shifts on-site or via phone or email
• Troubleshoot and resolve a variety of network & computer issues
• Enforce IT policies and procedures, document work appropriately
• Evaluate, recommend, and install utility software to protect various systems and enforce computer security measures as needed
• Install hardware and software as needed
• Assist in maintenance or repair end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
• Assist in the resolution of issues that arise with multi-functional devices and printers
• Analyze and recover systems when malfunction occurs
• Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
• Any additional tasks deemed necessary for proper performance of IT department responsibilities

Game/Event Responsibilities:

• Yes, approximately 120 games or events a year
• Ability to work a flexible schedule including days, nights, and weekends

Qualifications:

• 1-3 years of related IT experience
• Candidate must be proficient with the following hardware
- Cisco Switches, concentrators, aggregators, and routers
- Fluke, Aircheck, and other network troubleshooting hardware
- Ethernet cabling, patching, cable creation, and troubleshooting
- NAS & SAN platforms
- Corning One Fiber backbone
- Corning One ONT hardware
- Palo Alto Firewall
• Candidate must show proficiency with the following software systems
- Azure/Active Directory & AD Connect
- Auvik
- Cisco iOS
- CodeTwo
- Mimecast
- GlobalConnect
- Anti-Malware software and solutions
- Identity Management (SSO, MFA, Spoofing protection)
- Cybersecurity procedures and User testing and training (PhishER and QRadar SEIM)

- Cloud Storage (Box, Photoshelter)
- DMZ Management
- DNS Management
- Greenbone Vulnerability Scanner
- KnowBe4

- KeePass
- RDP and QuickAssist
- Windows:
* ADFS
* DHCP
* DNS
* Win Server Group Policy
- PowerShell scripting
• Motivated and positive, high-energy attitude
• Ability to work in a fast-paced environment
• Ability to work both independently and in team environments
• Detail oriented w/ excellent organizational skills
• Creative and proactive problem solver
• Excellent interpersonal skills
• Strong work ethic and punctuality

Working Conditions:

• Endurance to stand for long periods of time
• Ability to life and carry up to 34.5 pounds with or without accommodation

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.