Job Summary

The Community Relations & Social Impact Coordinator is responsible for the CHARGE employee volunteer program, as well as the coordination and fulfillment of in-kind and game experience donations, player philanthropy ticket program donations, Game Day collection drives, and activation of dozens of community and social outreach programs for the Tampa Bay Lightning and Amalie Arena. This position will report to the Director of Lightning Foundation, Community Relations and Social Impact and will work closely with the Lightning Foundation, Community Relations, Public Relations, Hockey Operations, Partnership Activation, Ticket Office, and Community Hockey staff.

Essential Duties & Responsibilities

Lead the CHARGE employee volunteer program and create volunteering opportunities for employees, season ticket members and corporate partners to volunteer
Manage and fulfill in-kind donation requests made to the Tampa Bay Lightning and Amalie Arena, including requests made via TBL website as well as internal requests
Manage donations requests to ensure alignment with inventory of signed player merchandise and experience items, and communicate with non-profits regarding fulfillment and pick-up requests
Oversee execution of game night experiences including Zamboni rides and player meet & greets
Lead distribution of player ticket program ticket donations to designated non-profits throughout the season, including larger bulk donations for theme nights (e.g., Hispanic Heritage Night, Hockey Fights Cancer, PRIDE)
Assist with experiences including Make-A-Wish, to ensure visiting children and fans have a memorable experience
Assist with the creation and activation of Hockey is For Everyone Programming as week as NHL initiatives including Hockey Fights Cancer, Military Appreciation Night, Hockey Talks, and Go Green
Manage calendar of charity event sponsorships, facilitate TBL/VSG representation at sponsored events, and work with charities on needed collateral
Help ideate and activate programming around DE&I, Education, Mental Health and Sustainability
Coordinate Game Day collection & activation drives on the Plaza including toy, food and holiday drives
Support coordination and interface with Lightning players, coaches, alumnus and executives at community appearances, autograph signings, and events
Execute internal merchandise signings multiple times per year
Execute in-game Partnership Activation programming
Assist with fundraising, events, and programs conducted by the Lightning Foundation, including the Coop’s Catch and Bolt Run
Assist with updates of Community section of website, and supply social media and web content
Assist with game-day activation of the Lightning Foundation’s 50/50 raffle, as needed
Help maintain budget ledger of CR expenses and manage calendar of charity table events & programming
Other duties as assigned

Game/Event Responsibilities

Game/Event Night Responsibilities: Yes
Approximate number of Tampa Bay Lightning games worked per year: 45

Qualifications

Excellent written and verbal communication skills
An energetic and professional demeanor
Extremely organized and detail-oriented
Ability to work long hours, weekends, and holidays while prioritizing multiple tasks in a deadline-driven environment
Proficiency in MS Office products (Outlook, Word, and Excel)
Familiarity and experience with platforms of BUMP, Network4Good, and VolunteerHub is preferred, but not required
Minimum of bachelor’s degree and 1-2 years of non-profit, sports, public relations, or marketing experience

Working Conditions

Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
This is an onsite role; flexibility to work a minority of time remotely.
Ability to work extended hours including late nights, holidays, and weekends as needed
Ability to work prolonged periods sitting at a desk and working on a computer.
Ability to work in cold/hot indoor and outdoor temperatures
Ability to use hands and fingers on office and mobile technology
Ability to listen and speak on phone, in meetings, and in one-on-one conversations
Ability to commute to various venues throughout the Greater Tampa Bay Area
Ability to commute/travel within the Greater Tampa Area and the US for up to one-week at a time
Ability to work in areas that can become crowded with equipment and/or people
Ability to move comfortably throughout the arena with minimal accommodations
Ability to work compassionately with individuals from different backgrounds and experiences

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.