Sheffield United Football Club logo
11 Oct 2023

Retail Assistant

🇬🇧 Sheffield, UK
Full Time
0+ years exp.

We are actively seeking 2 Retail Assistants to join our team at the thriving Sheffield United store. In this collaborative environment, our team is dedicated to creating exceptional experiences for visitors.

We are looking for individuals who share our commitment to providing outstanding service and are enthusiastic about promoting our club and its values. The ideal candidate will play a crucial role in our mission to deliver a top-notch retail experience, ensuring that every visitor receives comprehensive assistance.

Role Responsibilities:

  • Assisting customers in making purchases of retail merchandise, dealing with all enquiries and correspondence in a polite and effective manner.
  • Encourage upselling and increase productivity.
  • To work together with the wider retail team to maximize retail sales and profitability.
  • Cash handling, cash register operation and being responsible for balancing daily takings.
  • The receipt and dispatch of goods where appropriate.
  • To maintain an excellent level of customer service.
  • To maintain a high level of security with regards to the retail stock and cash, having a working knowledge of all store policies and procedures.
  • To communicate effectively with colleagues and contribute to an effective retail team ethos.
  • Complete online orders for customers where stock is not available in store.
  • To reply to e-mails sent to the SUFC Retail inbox in a timely manner.
  • Personalisation and printing of shirts.
  • Merchandising all stock to a high standard in line with the store floorplan.
  • Ensure the cleanliness of all retail areas, including the stockroom areas.
  • Assist in the checking of stock and goods in and out where applicable.
  • To support with and carry out stocktaking duties when applicable.
  • Any other reasonable requests as directed by management.
  • Administration duties.

Please note that the successful candidate will need the flexibility to work over a 7-day period as per the operational needs of the store. When applying for the role, we ask that you state your work availability in your supporting statement.

Club Wide Responsibilities:

  • To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
  • To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
  • To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
  • To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential Criteria for the Role:

  • Demonstrated reliability and strong time-management skills.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to work effectively in a team.
  • Honesty and trustworthiness as fundamental attributes.
  • Basic proficiency in Math and English.
  • Fundamental IT knowledge and experience with IT software.

Desirable Criteria for the Role:

  • Experience in printing/personalization would be advantageous.
  • Prior retail experience, demonstrating familiarity with industry practices and customer service.
External Apply