Sheffield United Football Club are seeking a detail-oriented and hardworking Control Room Operator with a strong multitasking skillset to oversee and manage critical systems during our matchday operations. This pivotal role requires developing a strong understanding of our systems and processes to ensure the smooth running of our matchday events. The successful candidate will collaborate closely with the wider team to identify and resolve issues promptly, while maintaining clear and effective communication.

Role Responsibilities:

Monitor and manage various systems and processes from a central control room.
Identify and respond to any irregularities or issues that arise.
Coordinate with other team members and departments to ensure smooth operations.
Provide clear and concise reports on incidents.
Ensure compliance with safety and operational procedures.
Assist in the development and implementation of control room procedures.
Maintain accurate records of system performance and incidents.
Respond to emergency situations and coordinate with emergency response teams.
Conduct training sessions for new control room staff.
Ensure all matchday activities are documented and reported.
Coordinate with external agencies and contractors as required.
Ensure all control room equipment is functioning correctly.
Provide technical support to other departments as needed.
Stay updated on industry best practices and new technologies.
Any other reasonable requests as directed by management.

Club Wide Responsibilities:

To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential criteria for the Role:

Previous experience in a control room or similar environment.
Excellent communication and coordination skills.
Ability to multitask and manage multiple systems simultaneously.
Strong attention to detail and problem-solving skills.
Ability to work in a team environment.
Ability to work flexible hours, including nights and weekends.
Ability to stay calm and focused in high-pressure situations.
Strong organizational skills and ability to maintain accurate records.
Commitment to continuous learning and professional development.

Desirable criteria for the Role:

Strong understanding of the systems being monitored.
Ability to work under pressure and respond to emergencies.
Proficiency in using control room software and equipment.
Knowledge of safety and operational procedures.

Matchday Control Room Operator