TITLE: Coordinator, Ticket Sales & Service

POSITION TYPE: Full Time, Non-Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: Sharks Ice, San Jose

REPORTS TO: Director, Group Sales

POSTING DATED: February 16, 2024

Pay Range: The pay range for this role is $29.80 - $31.25 per hour

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

The Coordinator, Ticket Sales and Service position functions as a part of the Sharks Ticket Sales & Service team. The key responsibility of this position is to support departmental initiatives across all products lines including Sharks365, partial season plans, groups, single game sales. The Coordinator, Ticket Sales and Service is expected to work closely with the Ticket Sales & Service Leadership Team in developing and executing all Sharks365 and Group Sales initiatives.

Essential Duties and Responsibilities:

Interface with key internal team members to ensure collaborative communication between Ticket Sales & Service and other functional units.
Lead Sharks365 member event programming by booking venues, creating a 12-month calendar, and developing a communication plan with members on necessary details.
Support all leaders with their event needs, ranging from employee activities to influencers for prospective or existing customers.
Ownership of Fan Experience Program fulfillment, including documentation of policies, research of best practices and reporting for leadership team.
Research target markets for Sharks ticket sales initiatives.
Support Ticket Sales, Service, and Operations staff and other departments as needed.
Coordinate game night schedules for Sharks games.
Create reporting for staff on relevant projects, including sales contests and others as assigned.
Fulfill select mailing needs for department.
Provide superior customer service to all clients and fans.
Through training by Ticket Sales staff, become knowledgeable on all relevant tools like CRM and Archtics.
Assist on Sharks game days/nights at SAP Center as needed.
Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service and sales performance.
Provide copy for member communication and other events as necessary
Perform other tasks and projects as requested.

Minimum Qualifications

2+ years of relevant experience
Bachelor’s degree in sports management, business, marketing or related field preferred; an advanced degree is a plus.
1-3 years sports/entertainment related ticket sales experience preferred
Track record of handling multiple projects simultaneously, with ability to meet deadlines in a fast-paced environment.
Excellent interpersonal skills; ability to maintain smooth working relationships with the ticket sales department, as well as other employees and constituencies
Proficient in Microsoft Outlook, Word and Excel. Experience with CRM software and Archtics a plus.
Bachelor’s degree in sports management, business, marketing or related field preferred; an advanced degree is a plus.
Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision-making abilities.
Ability to consistently portray a positive and enthusiastic approach to clients and potential clients
Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system and CRM software a plus.
It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
Understanding that, as a client-facing position, you are required to be at events that primarily take place on nights and sometimes on weekends in order to service clients or potential clients.

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time
Communicate via phone and email with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
May be required to travel to other company locations
May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

Competitive compensation (hourly rate and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts/Health Savings Account
Pretax Transportation Benefit
401K (pre-tax and Roth options)
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.