TITLE: Account Executive, New Business Development

POSITION TYPE: Full time / Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Director, Ticket Sales & Service

POSTING DATED: August 29, 2024

Pay Rate: The pay rate for this role is $66,560 annually plus variable compensation

Position Overview:

The Account Executive, New Business Development functions as a part of the ticket sales team within the Ticket Sales & Service Department. The key responsibility of the New Business Development position is to generate revenue through proactive season ticket sales efforts for the San Jose Sharks.

Essential Duties and Responsibilities:

Demonstrate initiative to proactively solicit and generate new business to maximize full season and partial season ticket sales revenue for the Sharks
Develop and maintain a thorough awareness of ticket packages and pricing options
Establish and maintain business relationships with a focus on developing new clients through upselling of partial season ticket plans into full season ticket plans
Make 75 outbound sales calls each day, with the goal of getting face-to-face in-person/digital meetings through invitations to tour SAP Center, sales events and/or off-site meetings
Coordinate and manage ticket sales activities and meet with all clients to ensure high levels of customer satisfaction. This could include attending community events for the purpose of maximizing sales opportunities and independently working a sales table on behalf of the Sharks
Maximize all ticket sales revenue by independently identifying and self-generating potential new prospects and leads
Work game nights and community events for purpose of maximizing sales opportunities. (ie.Tabling and attending networking events)
Build and maintain customer database and actively track touchpoints
Utilize independent discretion in making use of database, referrals, and other sources to conduct aggressive outreach and increase ticket sales and prospects database
Provide creative input, sales ideas, and assert follow-through to efforts that enhance customer satisfaction
Handle in-bound sales calls from prospective customers
Anticipate the needs of clients and provide service opportunities to secure long-term relationships with the Sharks
Perform other tasks and projects as requested
Ability to use independent judgment and discretion to make and implement decisions after evaluating various courses of action
Perform other tasks and projects as required

Minimum Qualifications

A minimum of two (2) years of relevant experience is required, including at least one (1) year of direct experience, ideally as a member of an entry-level sales team in the sports industry.
Bachelor’s degree in sports management, business, marketing, or related field is required; an advanced degree is a plus
Ability to understand commission plans and ability to actively participate in setting your sales goals
Proven track record of sales excellence and development of client relationships in professional sports or collegiate sports; experience in an entry level sales program is strongly preferred
Requires the ability to make independent decisions and speak consistently on behalf of SSE
Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision-making abilities
Ability to consistently portray a positive and enthusiastic approach to clients and potential clients
Proficient in Outlook, Word, and Excel. Experience with Archtics ticketing system and CRM software a plus
Ability to work independently without supervision, be self-directed and demonstrate initiative
Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule
Understanding that, as a client-facing position, you are required to be at events that primarily take place on nights and sometimes on weekends to service clients or potential clients

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time
Communicate via phone and email with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
May be required to travel to other company locations
May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
Pretax Transportation Benefit
401K (pre-tax and Roth options)
Generous Paid Time Off Policy
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
Potential for flexible scheduling and telework opportunities
Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.